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Client Services Account Manager, Payer Healthcare Services

🕒 September 20

🏰 Missouri – Remote

infoinfo

💵 $120k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

Where this job comes from

Posted on Urrly's careers page, not through a job board

First seen by Remote Rocketship September 20

Still open on Urrly's site. Checked 9 hours ago.

Logo of Urrly

Urrly

1 - 10 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Urrly is a healthcare recruitment agency that combines the expertise of healthcare recruiters, data scientists, and AI agents to help healthcare innovators secure exceptional talent quickly and affordably. Specializing in Recruitment-as-a-Service (RaaS) and Recruitment Process Outsourcing (RPO), Urrly streamlines the hiring process for U. S. healthcare companies by significantly reducing time-to-fill and cost-per-hire metrics. The company utilizes AI technology to automate administrative tasks and connect clients with top-tier candidates, providing a budget-friendly alternative to traditional recruiting agencies. Urrly's services cater to forward-thinking healthcare organizations looking to enhance their talent acquisition processes.

📋 Description

• Manage day-to-day health plan relationships, program commitments and client communications • Coordinate onboarding and ongoing delivery with clinical, outreach, scheduling, operations and data teams • Monitor service levels, volumes, quality and deadlines • Resolve issues before they become client escalations • Lead business reviews with performance insights, action plans and accountable follow-through • Keep client expectations, internal priorities and contractual deliverables aligned • Connect payer priorities with operational delivery • Turn performance data and client feedback into action

🎯 Requirements

• Relevant healthcare account management, client services or program operations experience, ideally five or more years • Direct experience supporting Medicare or Medicaid programs • Practical knowledge of risk adjustment, HEDIS/quality improvement, care-gap closure or related value-based care programs • Strong follow-through across multiple workstreams • Confidence translating reports into client-facing recommendations • Clear communication • Sound judgment with sensitive health information • Proficiency with Excel or comparable reporting tools • Experience with in-home, mobile or virtual assessment programs is a plus

🏖️ Benefits

• Travel up to 10% • Clear account ownership and meaningful influence on how healthcare programs perform and reach members • Response to applications within 24 hours

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