Client Service Consultant

🕒 September 11

🇺🇸 United States – Remote

💵 $70k - $76k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Circana

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

💼 Consulting

B2B • Consulting

Circana is a market research company that specializes in measuring and accelerating demand for brands. They utilize big data and an AI data-visualization platform to tackle complex business challenges, guiding clients through innovation and meeting consumer demand. With over a century of combined experience from their legacy as IRI and NPD, Circana serves more than 7,000 global brands and retailers, providing insights into both online and in-store purchasing behavior. Their expertise is recognized by prominent media outlets including Bloomberg, CNBC, and The New York Times.

📋 Description

• Provide service leadership through exceptional management of client content delivery and client satisfaction measurements • Build rapport with key client contacts and across functions within the matrixed CIRCANA organization • Ensure flawless and timely delivery of restatements and improve data quality • Increase client satisfaction with database reporting, continuous database updates, new item additions, and executive-level reporting analysis • Lead problem solving with clients and internal teams • Manage the client services team to execute project requirements successfully • Lead presentations delivering insightful, strategic, and actionable answers • Build long-term, solution-focused consultative partnerships with clients • Coordinate client solutions across CI, Analytics, Technology Consulting, and other functions • Participate in Quarterly Business Reviews and team leadership/development meetings • Identify team efficiencies, service improvements, cost savings, and productivity opportunities • Identify and develop new service opportunities with client contacts • Advocate for GOC and key delivery work in the United States • Translate client needs and business opportunities into solutions • Manage the end-to-end content delivery process • Proactively manage client and cross-functional communications and expectations • Provide expertise on CIRCANA solutions, data questions, story building, and troubleshooting • Collaborate with Product Management, Experience, Sales, and other functional teams • Recruit and develop diverse and inclusive talent • Set team strategies, goals, and success metrics • Lead forecasting, resource/capacity planning, and pipeline management • Provide escalation support and executive communications • Drive client transformation and change management • Ensure change events and client deliverables are timely and accurate • Establish and maintain scorecard metrics and track quality initiatives • Assess problems, identify root causes, resolve issues, and mitigate risks

🎯 Requirements

• 3–5 progressive years of experience • Experience working with a premier Consumer Packaged Goods (CPG) company • Demonstrated ability to successfully manage complex client deliverables • Experience within the CPG industry using syndicated POS/panel data • Strong analytic and quantitative abilities • Problem-solving skills and attention to detail • Excellent organizational skills and written/verbal communication skills • Ability to build and leverage mutually beneficial internal relationships and networks • Resiliency and sound judgment in dealing with business and corporate challenges • Planning, leadership, communication, negotiation, interpersonal, and presentation skills • Strong understanding of client issues • Ability and willingness to recognize and respond to client needs from a service perspective • Experience with CIRCANA solutions is preferable, but not crucial • Ability to manage to budget and understand account financial dynamics • Proven ability to consult with clients to influence thinking and drive CIRCANA’s business agenda • Flexibility of work schedule to cover night and weekend work when needed • Advanced degree is a plus

🏖️ Benefits

• Flexible and accommodating work environment • Paid time off • Medical, dental, and vision insurance • 401(k) • Background check conducted in accordance with local legislation • AI-assisted screening transparency • Internal candidates may apply through the Circana intranet site