Client Services Representative II

🔥 28 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Openforce

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

Openforce is a SaaS company that provides an AI-driven contractor management platform and embedded, on-demand insurance solutions for contracting companies and independent contractors. It streamlines onboarding, compliance, contract and settlement management, and insurance facilitation to help businesses scale faster while reducing operational costs and compliance risk. Openforce also offers business tools and support that help independent contractors operate as small business owners and access necessary insurance coverages.

📋 Description

• Build and maintain relationships with client stakeholders • Communicate with clients via phone, email, and chat, including de-escalation if needed • Manage client contacts and profile data in internal systems, ensuring accuracy and completeness • Support clients with vendor enrollment and onboarding efforts • Walk clients through troubleshooting and system functionality • Provide system testing and internal troubleshooting as needed to support system updates • Provide input into Knowledge Base materials and department processes to improve client self-service options • Intake system issues, create Jira tickets, escalate concerns promptly, and provide consistent follow-up until resolution • Collaborate cross-functionally to solve client issues and improve product functionality • Identify and analyze client feedback and support trends to recommend process improvements • Proactively engage with clients to ensure product adoption and identify opportunities to enhance their experience • Complete special projects to support the company mission, product development, and/or clients as needed

🎯 Requirements

• High School diploma or equivalent, required • 3+ years of experience in a client-facing or customer support role within a software or SaaS company, highly preferred • Technical acumen and curiosity with the ability to diagnose and resolve issues • Proficient communication and relationship-building skills • Experience with CRM systems, ticketing platforms, and customer service tools preferred

🏖️ Benefits

• Continued training and career development • Full Benefits Package including medical, dental, vision and 401k • Vacation and Holiday Pay