Client Service Advocate

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, California, +17 more states – Remote

🏈 Alabama – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Clear Star

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

🏛️ Government

👥 HR Tech

Consulting • Government • HR Tech

Clear Star is a consultancy that focuses on helping government organizations adopt new operational models and enhance their organizational effectiveness. The company specializes in addressing challenges related to leadership culture, high-performance team formation, and overall operational transformation. Clear Star aims to foster self-sufficiency within organizations through a diverse range of tools, including coaching, workshops, and agile methodologies, ensuring that their clients can navigate and thrive in a rapidly changing environment.

📋 Description

• Champion ClearStar clients through phone interaction, written communication in Salesforce CRM for Case Management, and Live Chat to provide technology support • Analyze, problem-solve, and provide resolutions to Clients, Candidates, and Internal Customers • Partner with laboratories to set up drug screening accounts • Enhance client reporting by re-verifying and matching completed drug results • Coordinate drug test kits and custody and control forms directly from the manufacturer • Review and approve third-party vendor invoices for accuracy and payment • Partner with Sales, Implementation, and Account Management teams • Provide input on ClearStar platform functionality, features, and documentation • Train users and provide demos • Update client configurations • Provide general application training to clients via MS Teams and feature new releases • Test and perform quality assurance on new system enhancements and releases prior to launch

🎯 Requirements

• 2 years' experience with direct customer service • A previous quota-driven role strongly preferred • Knowledge of screening industry, FCRA, and other compliance regulations preferred • Excellent written and verbal communication with a keen attention to detail • A strong work ethic and a goal-oriented mindset • Strong analytical and problem-solving skills • Ability to work collaboratively across teams while demonstrating leadership and accountability • Familiarity with providing demos via MS Teams training for trouble shooting purposes • Dedicated home office space that is noise- and distraction-free • Access to a reliable and secure high-speed internet connection • Cable or fiber internet connections are preferred, with at least 75mbps download/10mbps upload

🏖️ Benefits

• Paid healthcare premiums • Paid life insurance premiums • Low cost dental insurance • Low cost vision insurance • Employee assistance program • 401K matching up to 4% • 17 days of paid time off • 9 company paid holidays • 2 additional days of paid time off for volunteer activities • Searching for Stars Employee Referral Program • Learning and development opportunities