Fleet Client Services Specialist II

Job not on LinkedIn

🔥 5 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $18 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🚘 Automotive

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Automotive • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Manage the follow-up maintenance transaction lifecycle from origination until the customer unit is in the repair technician’s control/custody • Ensure timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact • Provide excellent customer service for internal and external customer calls • Establish positive customer rapport professionally • Obtain customer approval for repairs and services • Proactively contact customers to schedule preventative maintenance at regular intervals and drive repeat business • Partner and communicate consistently with Field Operations to schedule the right technicians to accounts • Encourage customers to schedule repairs and maintenance in advance to create a consistent pipeline of work for each supported technician • Continuously develop and improve company capabilities in dispatching and service scheduling • Perform additional duties and special projects as assigned

🎯 Requirements

• High School Diploma/GED and 3 years’ experience in a related field; alternatively, any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field • Excellent verbal and written communication skills • Ability to effectively communicate at all levels of the organization • Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners • Excellent organizational skills and ability to balance a variety of tasks • Strong Excel and data entry skills • Ability to learn new platforms, including Web Wrench, MobileFrame, and RO Writer • Common knowledge of the trucking industry • Experience with fleet maintenance or other transportation experience in automotive/trucking helpful • Ability to work independently and collaboratively within a team environment • Excellent problem-solving skills • Highly organized with exceptional follow-through abilities • Must clear a pre-employment drug test • Must currently be authorized to work in the United States for any employer without current or future sponsorship • No OPT, CPT, STEM/OPT, or visa sponsorship now or in future

🏖️ Benefits

• Minimum of 6.67 hours of paid time off every month • Seven paid holidays throughout the calendar year • Bereavement leave • Time off to vote • Jury duty leave • Volunteer time off • Military leave • Parental leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Sick leave • Flexible vacation/wellness days • PTO • Reasonable accommodations when requested by a qualified applicant or employee with disability