Senior Coordinator, Client Services

🔥 4 hours ago

🇺🇸 United States – Remote

💵 $66.8k - $119.1k / year

⏰ Full Time

🟠 Senior

📁 Client Services

👻 Ghost score 0%

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Advarra

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1983

🏥 Healthcare

💼 Consulting

☁️ SaaS

Healthcare • Consulting • SaaS

Advarra is a provider of integrated regulatory oversight and clinical trial technology, combining independent IRB review and compliance services with enterprise SaaS platforms (including Braid, OnCore, Clinical Conductor, eReg, and eSource). The company delivers operational intelligence, AI-powered protocol design and automation, site collaboration, study startup and enrollment tools, and strategic enablement services to sponsors, CROs, research sites, and institutions to improve efficiency, compliance, and patient safety across the clinical trial lifecycle.

📋 Description

• Serve as the main point of client contact for designated pharmaceutical companies, contract research organizations, and academic medical centers • Provide direct client assistance and advisement to facilitate IRB review • Translate IRB decisions and processes to clients to maintain continuity and timely communications • Serve as the main Sponsor/CRO and PI/site contact on assigned studies • Manage day-to-day relationships for assigned top-tier accounts • Review protocols and site submissions, including supporting documentation • Demonstrate advanced understanding of multiple protocol and site submission types • Document and execute client customizations and process change requests • Manage vendor relationships and documentation for foreign-language translations • Collaborate with quality assurance to maintain accuracy and minimize errors • Respond to customers within 24 hours of email or voicemail receipt • Escalate customer or timeline issues to management • Assist with process improvement initiatives • Attend conferences and workshops • Perform other assigned duties

🎯 Requirements

• Bachelor’s degree or four years of equivalent experience • Four (4) years’ experience in an IRB or clinical research setting, including applying regulations to the protection of human subjects • Certified IRB Professional (CIP) or attainment of CIP within one (1) year of eligibility • Intermediate computer skills, including proficiency with MS Office Suite, especially Word and Outlook • Ability to use proprietary systems effectively • Knowledge of federal laws and guidelines pertaining to research and the use of human subjects, including FDA and DHHS requirements • English writing and speaking proficiency for business communications • Ability to understand scientific and medical dialogue and communicate IRB determinations accurately • Ability to read and understand medical protocols and informed consent forms • High attention to detail, accuracy, and thoroughness • Problem-solving skills • Strong organization and efficiency; process- and procedure-oriented • Excellent interpersonal, customer service, verbal, written, and public-speaking skills • Professionalism and discretion in client communications • Ability to follow instructions, work independently, and meet deadlines • Ability to manage conflicting demands and priorities • Adaptability to changes in office technology, equipment, and processes • Demonstrated consistency and dependability • Ability to sit or stand for extended periods and regularly carry, raise, and lower objects up to 10 lbs.

🏖️ Benefits

• Variable bonus eligibility • Health coverage • Paid holidays • Other benefits • Equal employment opportunity and inclusive workplace commitment