Senior Coordinator, Client Services

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $66.8k - $119.1k / year

⏰ Full Time

🟠 Senior

📁 Client Services

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Advarra

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1983

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Advarra is a provider of integrated technology and services for clinical research, combining institutional review and compliance services with software platforms to support the full clinical trial lifecycle. The company offers ethics review services (IRB, IBC, DMC, endpoint adjudication), site enablement and research staffing, and a suite of cloud products — including eRegulatory, eConsent, eSource/EDC, CTMS and study design tools — plus an AI-powered operational intelligence engine (Braid) to streamline trial start-up, enrollment, and operations. Advarra serves sponsors, CROs, research sites, and institutions with a focus on patient protection, regulatory compliance, and accelerating trial outcomes.

📋 Description

• Serve as the main point of contact for designated pharmaceutical companies, contract research organizations, and academic medical centers • Provide direct client assistance and advisement to facilitate IRB review • Translate IRB decisions and processes for clients to maintain continuity and timely communications • Serve as the primary Sponsor/CRO and PI/site contact on assigned studies • Manage day-to-day relationships for assigned top-tier accounts • Review protocol and site submissions and supporting documentation • Demonstrate advanced understanding of multiple protocol and site submission types • Document and execute client customizations and process change requests • Manage vendor relationships and documentation for foreign-language translations • Collaborate with quality assurance to minimize errors • Respond to customers within 24 hours of email or voicemail receipt • Escalate customer or timeline issues to management • Assist with process improvement initiatives • Attend conferences and workshops • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree or four years of equivalent experience • Four (4) years' experience in an IRB or clinical research setting applying regulations to protect human subjects • Certified IRB Professional (CIP) or attainment of CIP within one (1) year of eligibility • Intermediate computer skills, including proficiency with MS Office Suite, especially Word and Outlook • Ability to use proprietary systems effectively • Knowledge of federal laws and guidelines pertaining to research and human subjects, including FDA and DHHS requirements • English writing and speaking ability for business communications • Ability to interpret scientific and medical dialogue • Ability to read and understand medical protocols and Informed Consent Forms • High attention to detail, accuracy, and thoroughness • Problem-solving skills • Highly organized, efficient, and process-oriented • Excellent interpersonal and customer service skills • Clear and professional verbal and written communication, including public speaking • Professionalism and discretion with client communications • Ability to follow instructions and work independently within deadlines • Ability to manage conflicting demands and priorities • Ability to adapt to changes in office technology, equipment, and processes • Demonstrated consistency and dependability in attendance and work quality • Ability to sit or stand for extended periods at a stationary workstation • Ability to carry, raise, and lower objects up to 10 lbs.

🏖️ Benefits

• Variable bonus eligibility • Health coverage • Paid holidays • Equal employment opportunity and inclusive workplace