Client Service Manager

🔥 12 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Self Bill Pro

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🛡️ Insurance

💼 Consulting

☁️ SaaS

🔥 Funding within the last year

💰 $2.6M Seed Round - Self Bill Pro on 2025-10

Insurance • Consulting • SaaS

Self Bill Pro is a SaaS platform that automates monthly employee benefits billing by integrating directly with HRIS systems to produce carrier-approved invoices that precisely match enrollment data. It reduces administrative work and billing errors by validating enrollments against plan designs, handling prorations, retroactive adjustments, and changes from QLE or EOI, and delivering secure, fully managed billing services with dedicated account support.

📋 Description

• Serve as the main point of contact and relationship owner for a portfolio of clients • Build and maintain relationships with client stakeholders, benefit administrators, brokers, and benefit carriers • Run proactive client-lifecycle touchpoints, including post-onboarding check-ins, health checks, and pre-renewal outreach • Maintain direct broker relationships and keep brokers informed of client communications • Own the controllable retention rate for the book of business • Manage inbound billing questions, benefit invoice issues, and general account concerns through resolution • Explain how benefit changes and data flow into billing and invoices • Partner with internal teams to resolve billing and benefit-related issues • Interface with benefit administration platforms and insurance carriers to execute data or account updates • Create and deliver precise, timely monthly benefit invoices • Coordinate daily with Client Services Administrative Specialists on invoice creation and account expectations • Audit data across carrier, payroll/HRIS, and billing systems for accuracy and consistency • Investigate and correct enrollment, date, premium, and coverage discrepancies and prevent recurrence • Train and guide clients on billing procedures and benefit plan details • Lead clients through annual renewal, billing changes, and transitions • Monitor account health and identify early warning signs • Surface process-improvement opportunities in billing and account management

🎯 Requirements

• Bachelor's degree and 3+ years of experience in employee benefits account management, client success, or a client-facing relationship management role, or 7+ years of relevant experience • Customer-centric mindset with strong relationship-building and interpersonal skills • Comfortable initiating proactive outreach and scheduling calls rather than defaulting to email • Ability to manage a portfolio of complex client accounts, including hands-on billing issue resolution • Familiarity with 834 and LDEx EDI files • Strong analytical acumen; comfort with data analysis and manipulation, particularly in Microsoft Excel • Excellent verbal and written communication skills • Proficient with Microsoft Office Suite, project management tools, and CRM systems • Strong organizational skills and attention to detail • Ability to work independently and collaboratively in a fast-paced startup environment

🏖️ Benefits

• Remote position • Collaborative, ambitious team environment • Opportunity to work with smart, scalable technology modernizing benefits billing