Client Services Supervisor

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $77k - $96k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rain the Growth Agency

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

💼 Consulting

📣 Marketing

📱 Media

Consulting • Marketing • Media

Rain the Growth Agency is a full-service creative, advertising, and media agency that specializes in helping direct-to-consumer (DTC) brands achieve transformational growth. Utilizing a unique approach called Transactional Brand Building, the agency delivers on both branding and sales objectives by integrating services in media, creative strategy, and analytics. As a woman-led agency, Rain fosters a culture of innovation and flexibility, leveraging cutting-edge technology and proprietary tools to optimize return on investment for its clients.

📋 Description

• Assist in growing integrated video campaigns across TV, CTV, and OLV through day-to-day account management • Understand client goals and collaborate with planning, buying, and analytics teams to drive business growth and outcomes • Assist with internal and external reporting and track decisions and action items • Serve as backup to the Account Leader in client-facing discussions • Monitor campaign performance and assist with reporting results • Develop weekly client summaries and campaign briefs • Assist with proformas, budgets, pacing, invoices, reconciliation, and financial reporting • Connect performance and KPIs to client goals while identifying risks and opportunities • Build and maintain client flowcharts and timelines to deliver projects and campaigns on time and within budget • Build strong client relationships through proactive communication and follow-through • Contribute to strategic planning and team brainstorming • Support new business, retention, and account growth • Assist with audience development and competitive landscape research • Review work for accuracy, quality, and client readiness

🎯 Requirements

• 2-3+ years of client-facing advertising experience • Experience supporting DTC brands in direct response (DR) marketing and performance-based converged video strategies ideally • Linear or DRTV agency experience required • Converged video (CTV and OLV) experience preferred • Ability to support clients, lead meetings, and translate data into clear takeaways • Strong grasp of KPIs, performance, pacing, budgets, proformas, invoicing, and reconciliation • Strong communication, presentation, service, analytical, and project-management skills • Ability to review work, flag issues, escalate needs, and collaborate across teams • Strong knowledge of Microsoft Office, CRM, SharePoint, and project tools • Strong client communication, presentation, and responsiveness • Accurate pacing, forecasting, reconciliation, and financial reporting • Ability to work in a fast-paced environment with multiple in-house teams • Willingness to go above and beyond, including travel when necessary and some extended workdays • Appreciation of the agency's core values

🏖️ Benefits

• Quarterly profit-sharing program • 401(K) plan with employer match (and immediate eligibility) • 4 weeks PTO to start • 12 paid holidays • 12-18 weeks paid Family and Medical Leave • Monthly Work-From-Home allowance • Medical, Dental, and Vision insurance • Flexible First environment with remote and virtual/in-person connection options • Investment in employees, technology, and tools