Client Services Agent

🔥 1 hour ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Acumen Fiscal Agent

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

🏥 Healthcare

🏛️ Government

Healthcare • Government

Acumen Fiscal Agent is a long-established fiscal intermediary and fiscal employer agent that supports self-directed home care and Medicaid-funded programs across the United States. Since 1995 it has partnered with participants, families, state and federal programs, managed care organizations, counties, and Veteran programs to manage care funding, process payroll and taxes, prepare W-2s/1099s, handle Electronic Visit Verification (EVV), enroll participants and employees, track spending plans/budgets, and bill funding sources. Acumen specializes in enabling people who choose self-directed care to employ and manage their direct care workers while ensuring compliance with IRS, state and local tax, and Department of Labor requirements.

📋 Description

• Enroll, educate, and support Acumen clients throughout their lifecycle • Support employers and employees during the enrollment process • Process paperwork and manage electronic communication • Perform accurate data entry across multiple databases while meeting deadlines • Establish, foster, and grow relationships with clients and program contacts • Stay current on program rules, regulations, and implementation needs and explain them to stakeholders • Serve as a communication liaison between clients and Acumen departments • Receive, research, and resolve client inquiries within contractual timeframes • Ensure compliance with state and federal guidelines • Manage escalated issues involving client families and states • Develop strategies supporting existing program growth through marketing, education, and community outreach • Collaborate with internal departments to address issues effectively • Manage fluctuating call and email volumes • Provide customer service through phone and electronic communications • Work the schedule established by the hiring manager and perform other assigned duties • Support Acumen's cybersecurity compliance by following applicable policies, procedures, standards, and guidelines

🎯 Requirements

• Must reside in the state of Texas while working remotely • At least one year of experience with manual data entry into databases • Prior experience in customer service and/or client relations • Ability to work independently with limited supervision • Effective communication skills, both oral and written • Ability to work in a fast-paced environment • Ability to handle fluctuating inbound and outbound call volume • Flexible schedule, including weekends, weeknights, and holidays • Experience working with multiple applications simultaneously • Ability to prioritize and handle competing requests • Knowledge of Microsoft Word, Excel, PowerPoint, Internet, email, and PDFs • Patience, perseverance, and follow-through • Attention to detail and critical thinking skills • Ability to handle responsibility with limited supervision • High standard of integrity • Basic math skills • Organizational, time management, and task-oriented skills • Ability to handle complex clients • Ability to plan for and meet multiple deadlines • High school diploma or equivalent with some college preferred (or equivalent work experience) • Willingness to obtain certain state-required certifications • Valid driver's license and automobile insurance if required by the program • Ability to provide a secure remote workspace with high-speed internet when applicable • Ability to maintain confidentiality • Ability to speak in public, including trainings • Ability to interact effectively with diverse stakeholders • Ability to sit for extended periods and perform repetitive data-entry and office-equipment tasks • Ability to work under stressful conditions and handle multiple assignments with specific deadlines

🏖️ Benefits

• Fully remote work arrangement • Flexible schedule, including occasional weekends, weeknights, and holidays • Opportunity to obtain certain state-required certifications • Travel via ground transportation and/or flight when required by the program • Secure remote workspace with high-speed internet when applicable