Client Services Associate II

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $23 - $31 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Guardant Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Guardant Health is a precision oncology company that specializes in using blood tests to revolutionize cancer care. Their innovative tests provide critical insights that help inform treatment decisions for patients across all stages of cancer. By leveraging advanced technology and data, Guardant Health aims to improve clinical outcomes and enhance the overall patient experience in the fight against cancer.

📋 Description

• Assist with training new hires, maintaining training checklists, and auditing new-hire work • Manage higher case loads and/or complex territories as needed • Answer common issues and inquiries and escalate to Client Services leadership when needed • Receive and respond to phone, email, and web inquiries from customers, sales representatives, and patients • Resolve cases quickly to contribute to territory volume growth • Maintain precise documentation of communications and follow-up activities • Adhere to SOPs for data entry and data verification • Enter and qualify new customer information into Salesforce.com and LIMS • Contact physicians and medical personnel to obtain missing order information • Partner with the Clinical Lab to ensure accurate client information entry • Send or resend patient reports as requested • Assist with administrative duties, kit ordering, and coordination of Offsite Phlebotomy Services • Communicate with clients, patients, and sales teams using Salesforce and integrated software platforms • Achieve team and individual goals and monitor personal metrics • Resolve customer complaints and escalated situations • Demonstrate flexibility and adaptability in a fast-paced environment

🎯 Requirements

• 2+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting • Solid experience using Microsoft Office • High level of computer proficiency, preferably in a Mac environment • Salesforce (CRM) experience is a plus • Ability to work collaboratively in an operationally complex multi-product environment • Ability to adapt to changing procedures and policies • Excellent written and verbal communication skills • Ability to multitask, work with self-discipline, good judgment, and independence • Organized, detail-oriented problem-solving ability • Ability to manage client-facing escalated situations professionally • Flexibility with respect to working hours based on client and company needs • Ability to travel to Guardant Health offices for trainings and meetings is required • Bilingual English/Spanish is an asset • Flexibility and availability to work during U.S. Company-observed holidays, including the annual holiday shutdown period, based on client and operational needs • Ability to lift up to 25 pounds may be necessary • Background screening including criminal history is required

🏖️ Benefits

• Primarily remote work arrangement • Training and meetings • Flexibility and availability based on client and company needs • Reasonable accommodations for disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs • Equal employment opportunity