National Accounts, Client Services Operations Administrator

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rentokil Pest Control North America

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1930

🏥 Healthcare

📦 Logistics

👥 B2C

Healthcare • Logistics • B2C

Rentokil Pest Control North America is a company specializing in pest control services throughout North America. They offer solutions for both residential and commercial properties to manage and eliminate pests effectively. Known for their extensive expertise in pest management, Rentokil focuses on providing safe, effective, and environmentally responsible services to address pest issues, ranging from insects to rodents. Their comprehensive programs are designed to protect health, property, and the quality of the environment.

📋 Description

• Manage inbound and outbound customer inquiries • Develop and implement policies and procedures governing information flow for assigned clients • Establish and implement performance and service standards • Ensure productivity meets or exceeds service and quality standards • Establish and maintain industry relations • Provide coaching and mentoring to Client Service Administrators • Communicate regarding assigned accounts with field teams and subcontractors • Own communication of requested process improvements from assigned customers • Escalate customer issues to the appropriate internal level • Resolve customer pain points • Proactively identify and correct failures or potential failures before customers notice • Build expertise in assigned verticals • Collaborate with internal departments, service branches, technical managers, and operations managers to resolve complex administrative and service issues and ensure customer satisfaction

🎯 Requirements

• High school diploma or equivalent required • College degree preferred; equivalent work experience is acceptable • 3–5 years of client management experience • Experience working in sales and billing is helpful • Experience in project management, project or peer leadership, customer service, and conflict resolution • Strong written and verbal communication skills • Organizational and project management skills • Ability to multitask • Detail-oriented • Ability to learn new business unit software programs as needed • Sense of urgency when dealing with client and partner concerns • Strategic and innovative thinking skills • May work 40+ hours per week and weekends as needed • Must comply with drug-free workplace requirements

🏖️ Benefits

• Benefits start Day 1 for full-time colleagues • Professional and personal growth opportunities • Multiple avenues to grow your career • Training and development programs • Tuition reimbursement benefits for full-time colleagues • Medical, dental, vision, disability, and life insurance • 401(k) retirement plan with company-matching contributions • Vacation days and sick days • Company-paid holidays and floating holidays • Health, safety, and flexibility-focused company mindset • Performance incentives offered for many roles • Promotion-from-within opportunities