Client Services Specialist

Job not on LinkedIn

🔥 0 minutes ago

🔔 Pennsylvania, Washington – Remote

🔔 Pennsylvania – Remote ☕ Washington – Remote

💵 $52k - $55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 0%

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Connexin

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

💰 Venture Round on 2020-09

Consulting • Logistics • Manufacturing

Connexin is a telecommunications company based in Hull, focusing on providing hyperfast broadband services to homes, businesses, and public sectors in Hull and East Yorkshire. Their services include full fiber broadband with speeds up to 5000mbps, smart home solutions via their Connexin SmartHome App, and Internet-of-Things (IoT) technology for smart cities and buildings. Connexin also offers business broadband, skills and training through online courses and bootcamps, and a dedication to social impact through charity work. They pride themselves on customer service, providing local support, and using cutting-edge Wi-Fi 6 technology.

📋 Description

• Oversee the revenue cycle for assigned clients • Ensure clients meet targets for KPIs, retention, and time to revenue • Serve as the primary point of contact and liaison between practices and the Sutherland Global RCM team • Own client relationships related to the revenue cycle • Drive revenue improvements for practices • Provide guidance and education to the Sutherland team • Establish strategic advisor relationships by understanding practices’ billing requirements, strategies, and goals • Provide insight into clients’ financial health and guidance on solutions • Complete business review presentations with clients • Report monthly denial and rejection trends and recommend process improvements • Document meeting notes, client relationships, and client-specific instructions in Salesforce and client blueprints • Handle client needs, resolve conflicts, and provide timely solutions • Make independent business decisions related to client billing matters • Approve and implement workflow modifications • Develop and monitor action plans for client escalations and concerns • Maintain regular contact with RCM contacts via phone, email, and OP messages • Identify at-risk clients and determine actions to resolve concerns and retain clients • Guide the Sutherland team in resolving outstanding AR • Collaborate with RCM and Sutherland leadership on quality, productivity, and TAT barriers • Establish and maintain system parameters supporting timely claim submission and payment maximization • Improve operational efficiencies, including OP software performance, and assist with automation initiatives • Collaborate with the Account Manager to optimize OP software use and identify client training needs • Monitor newly implemented clients for six weeks post-go-live • Maintain expert knowledge of payer guidelines for assigned geographic areas • Complete offboarding for clients exiting RCM services

🎯 Requirements

• Strong knowledge of full cycle RCM, EHR systems, ICD-10 / CPT coding • Ability to efficiently and independently manage multiple tasks • Ability to prioritize workload • Understand, support, enforce and comply with Company policies, procedures and Standards of Business Ethics and Conduct • Must be comfortable working with different systems and software applications • Ability to effectively prioritize and execute tasks while under pressure • Strong active listening, interpersonal written and oral communication skills • Problem solving skills • Decision making skills • Able to speak with clients and employees in a professional, meaningful manner • College Degree, Professional Certifications and / or some combination of related experience • CPC is a plus • Minimum of 5 years of full cycle RCM, EMR, and Customer Service experience • CPT and ICD10 knowledge • Microsoft Office • Google Docs • Computer work in remote office environment • Occasional weekends as needed • Occasional travel to conferences / offices

🏖️ Benefits

• Medical, Prescription, Vision, and Dental Insurance • Life Insurance • 401(k) with company match • Paid Time Off, Holidays, and Volunteer Hours • Company Wellness Program • Employee Assistance Program • Short and Long Term Disability Insurance • Pet Insurance • Tuition Assistance Program • Employee Recognition Program