Client Services Coordinator I

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $50k - $67k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Advarra

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1983

🏥 Healthcare

💼 Consulting

☁️ SaaS

Healthcare • Consulting • SaaS

Advarra is a provider of integrated regulatory oversight and clinical trial technology, combining independent IRB review and compliance services with enterprise SaaS platforms (including Braid, OnCore, Clinical Conductor, eReg, and eSource). The company delivers operational intelligence, AI-powered protocol design and automation, site collaboration, study startup and enrollment tools, and strategic enablement services to sponsors, CROs, research sites, and institutions to improve efficiency, compliance, and patient safety across the clinical trial lifecycle.

📋 Description

• Act as the primary point of contact for Sponsor/CRO and Principal Investigator/site communications regarding submissions • Conduct thorough administrative reviews of submissions • Liaise with study and site personnel to address missing information or issues and ensure timely completion • Document and adhere to client requirements, including organizational and protocol notes • Assist with task reassignments and manage documentation for foreign language translations • Maintain accuracy and attention to detail while collaborating with the quality control team to minimize errors • Complete tasks within expected turnaround times and respond to customer inquiries within 24 hours • Escalate customer or timeline issues to direct supervisors as needed • Participate in process improvement initiatives • Attend conferences and workshops and complete assigned trainings promptly • Process various items starting from MODs with minimal ICF impact, progressing to MODs with greater ICF impact, and handling PROs/SSUs/clients upon promotion to CSC II

🎯 Requirements

• Two (2)+ years of experience in a customer service role or in an office environment, preferably in a regulated industry • Intermediate computer skills • Proficiency with MS Office Suite, especially Word and Outlook • Bachelor’s degree in a related field is preferred • Ability to sit or stand for extended periods at a stationary workstation • Ability to regularly carry, raise, and lower objects of up to 10 Lbs. • Ability to learn and comprehend basic instructions • Focus and attention to tasks and responsibilities • Verbal communication, listening and understanding, responding, and speaking

🏖️ Benefits

• Variable bonus eligibility • Health coverage • Paid holidays • Reasonable accommodation for applicants with disabilities • Inclusive and collaborative work environment • Conferences and workshops • Assigned training opportunities