Client Services Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

👻 Ghost score 0%

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DEKRA North America

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

💼 Consulting

🏥 Healthcare

Automotive • Consulting • Healthcare

DEKRA North America is the U. S. and North American arm of DEKRA, a global safety-solutions provider that offers testing, inspection, certification, auditing, and consulting services across industries. The company provides vehicle inspections (oil changes, emissions, safety stations), product testing and certification (medical devices, consumer and industrial electronics, connected/automotive products), management-system audits and ISO certifications, EHS and process-safety consulting, cybersecurity and EV/connected vehicle testing, and training programs. DEKRA serves automotive and mobility clients (OEMs, dealers, collision ecosystem), manufacturers, medical device companies, utilities/industrial clients, insurers, and enterprises seeking compliance, safety, and sustainability services. Globally DEKRA has ~48,000 employees and around €4. 3 billion in revenues; DEKRA North America emphasizes safety, compliance, and testing services tailored to vehicle mobility, industrial sites, and regulated products.

📋 Description

• Provide client management, scheduling, and certification services • Receive, mail, and file client correspondence, including letters, reports, invoices, and registration certificates • Prepare and email registration certificates and associated seals and marks to clients • Maintain records of report distribution and certification issuance • File auditing activity documentation in client files and relevant databases • Enter billing information and process invoices for auditing activities • Oversee client and auditor scheduling for audit activities according to established criteria • Handle general client and auditor inquiries • Prepare client quotes and negotiate contract fees with auditors • Prepare and analyze daily reports for management of client activities and services • Maintain communications with auditors, functional managers, clients, and personnel in regional DEKRA offices • Perform other tasks assigned by the manager • Report to the Client Svc. Ops. Manager; supervise no other employees

🎯 Requirements

• Bachelor's Degree and 2-3 years' experience in office administrative tasks, or equivalent combination of education and experience required • Proficiency in MS Outlook, Word, Excel, and Access required • Ability to interact cordially and effectively with all contacts inside and outside of the company • Ability to understand how to apply regulatory requirements to clients who vary in size and complexity • Excellent organizational skills, dedicated and reliable • Experience preparing quotations and negotiating contract fees as needed • Ability to work in a general office environment • Ability to handle extended periods of computer-based work, including telephone • Ability to work flexible and long hours, as needed • No travel required, except possible initial training of approximately one week • US-based work location

🏖️ Benefits

• MBO Bonus for individual, division, and corporate performance objectives (5% of annual salary target) • Medical and prescription coverage • Dental coverage • Vision coverage, including Domestic Partners • Critical Illness & Hospital Indemnity supplemental insurance • Company Health Savings Account contribution • Flexible Spending Account for eligible health care and dependent care expenses • Paid time off, including vacation, sick leave, and floating holidays • Employee Assistance Program mental and emotional support resources • Wellness Program with participation rewards • Paid Parental Leave • Domestic and international Travel Assist • 401(k) plan with employer match • Company-paid short- and long-term disability benefits • Group term life insurance with options to buy up for self and others • Education Assistance Program • Student Loan Repayment Assistance • Internal training and development resources • LEAD Forward Leadership Development Program • Annual Career Goal Setting and Performance Review cycle participation • Remote work