Client Services Operations Specialist

🔥 4 minutes ago

🌽 Illinois, New York, +3 more states – Remote

🌽 Illinois – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote

💵 $45k - $56k / year

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Fish & Richardson P.C.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1878

⚖️ Legal

🧬 Biotechnology

💊 Pharmaceuticals

Legal • Biotechnology • Pharmaceuticals

Fish & Richardson P. C. is a specialized intellectual property law firm focused on patent litigation, patent prosecution, PTAB proceedings, trademark and copyright counseling, trade secret litigation, IP licensing, and related regulatory matters. The firm employs hundreds of attorneys and technology specialists—many with STEM and Ph. D. backgrounds—and represents companies and research institutions across technology and life sciences sectors in complex courtroom, administrative, and transactional matters. Fish & Richardson is particularly noted for leading district court patent litigation, PTAB work, and federal appeals for clients developing cutting‑edge innovations.

📋 Description

• Accurately and timely update firm databases in Aderant Entity Manager and SharePoint for all clients • Update and maintain team sites and systems regarding billing, collections, and estimates • Support invoice and client-data quality control, client onboarding intake, e-billing, and client-data processes • Partner with internal departments to align processes and communicate firm policies and procedures • Manage an assigned portfolio of matters and communicate with attorneys, staff, and clients while safeguarding confidential information • Review engagement letters and Outside Counsel Guidelines and implement client-specific billing requirements • Manage and enforce outside counsel guidelines • Conduct regular audits for compliance with client billing requirements and firm policies • Identify, analyze, and resolve complex operational issues impacting clients • Manage intake, tracking, escalation, and resolution of client, attorney, and stakeholder inquiries • Coordinate communication between assistants, billing attorneys, and departments to resolve concerns • Document, set up, and maintain client billing and collections requirements • Assist with revised or new reporting, analytics, and systematic processes • Work with departments to resolve routine and complex client billing disputes

🎯 Requirements

• A minimum of a High School diploma or equivalent is required • A Bachelor’s degree in business administration or closely related field is preferred • 1+ years of legal administrative support, database management and/or billing experience is required • Demonstrated working knowledge of Aderant and BillBlast software, or related billing software/product is preferred • Proficiency with Microsoft Excel, Word, and Outlook is required • Demonstrated ability and focus on delivering excellent customer service • Strong interpersonal and communication skills, both orally and in writing • Ability to perform multiple tasks under limited supervision, pay close attention to details, follow tasks to completion, and meet deadlines • Ability to change and adapt to current and future responsibilities and circumstances • Ability to work well within a team-oriented environment • Focus on candidates in GA, TX, MA, IL, DE, MN, NY, and DC

🏖️ Benefits

• Competitive pay • Discretionary bonus opportunities • Comprehensive medical and dental coverage • Generous paid time off • Tuition reimbursement • Award-winning retirement and profit sharing plans with employer contribution • Back-up child care • Health and wellness initiatives • Family-friendly atmosphere