Client Services Supervisor

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $77k - $96k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Rain

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

📣 Marketing

📱 Media

Marketing • Media

Rain is a growth-focused, full-service marketing and media agency. It combines brand strategy, creative, media buying, and analytics to drive measurable customer acquisition and scale businesses. Rain specializes in video-first and converged TV media—across linear TV, CTV, addressable, programmatic, and YouTube—while using AI-enabled proprietary tools and a tech/data partner ecosystem to optimize performance in real time. The agency also runs specialty practice areas (e. g. , HypeHer for women’s sports) and serves a range of sectors with integrated creative, DRTV, and OTT capabilities.

📋 Description

• Assist in growing integrated video campaigns across TV, CTV, and OLV through day-to-day account management • Understand client goals and collaborate with planning, buying, and analytics teams to drive growth and outcomes • Assist with internal and external reporting and track decisions and action items • Serve as backup to the Account leader in client-facing discussions • Monitor campaign performance and assist with reporting results • Develop weekly client summaries and campaign briefs • Assist with proformas, budgets, pacing, invoices, reconciliation, and financial reporting • Connect performance and KPIs to client goals while identifying risks and opportunities • Build and maintain client flowcharts and timelines to ensure projects and campaigns are delivered on time and within budget • Build strong client relationships through proactive communication and follow-through • Contribute to strategic planning and team brainstorming • Support new business, retention, and account growth • Assist with audience development and competitive landscape research • Review work for accuracy, quality, and client readiness

🎯 Requirements

• 2-3+ years of client-facing advertising experience • Experience supporting DTC brands in direct response marketing and performance-based converged video strategies ideally • Linear or DRTV agency experience required • Converged video (CTV and OLV) experience preferred • Ability to support clients, lead meetings, and translate data into clear takeaways • Strong grasp of KPIs, performance, pacing, budgets, proformas, invoicing, and reconciliation • Strong communication, presentation, service, analytical, and project-management skills • Ability to review work, flag issues, escalate needs, and collaborate across teams • Strong knowledge of Microsoft Office, CRM, SharePoint, and project tools • Strong client communication, presentation, and responsiveness • Accurate pacing, forecasting, reconciliation, and financial reporting • Ability to work in a fast-paced environment with multiple in-house teams • Willingness to travel when necessary and work some extended workdays • Appreciation of the agency's core values

🏖️ Benefits

• Medical, Dental, and Vision insurance • Quarterly profit-sharing program • 401(K) plan with employer match and immediate eligibility • 4 weeks PTO to start • 12 paid holidays • 12-18 weeks paid Family and Medical Leave • Monthly Work-From-Home allowance • Flexible First environment with remote work flexibility • Investment in employees, technology, and tools