Tech Support Specialist

Job not on LinkedIn

🕒 November 18, 2025

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Advocate Health Care

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

🧘 Wellness

💰 Venture Round on 2013-10

Healthcare Insurance • Hospital • Wellness

Advocate Health Care is a major health system based in Illinois, part of the newly established Advocate Health. Committed to exceptional care, the organization operates 10 hospitals and over 400 care sites with a notable network of 6,300 physicians. Advocate Health Care emphasizes a holistic approach to health and wellness, allowing patients to manage their health virtually through their LiveWell app and primary care services. Offering a wide range of specialized medical services, Advocate Health Care focuses on improving health outcomes by providing comprehensive care, education, and tools for healthy living.

📋 Description

• Daily Troubleshooting & Support: Diagnose and resolve day-to-day technical issues, monitor reports and logs for errors, serve as the first line of support for internal teams, and escalate fixes with engineering. • Onboarding & IT Support: Set up accounts and tools for new hires, maintain software licenses, and provide basic IT support for staff. • Systems & Process Improvement: Analyze recurring issues, implement improvements, collaborate to design scalable systems, and create documentation to streamline processes.

🎯 Requirements

• 2–4 years in a technical operations, IT, or support engineering role. • Strong troubleshooting ability across SaaS systems (CRM, workflow tools, integrations). • Comfortable navigating and fixing issues in Salesforce or similar platforms. • Basic IT support knowledge (identity management, access provisioning, device/software troubleshooting). • Problem-solver who enjoys “fixing what’s broken” as much as preventing it from breaking again. • Detail-oriented but able to see the bigger picture when designing processes. • Thrives in a fast-paced, mission-driven environment.