Duty Manager

🕒 June 4

🇺🇸 United States – Remote

💵 $95k - $125k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Aero

WebsiteLinkedInAll Job Openings

11 - 50 employees

🚗 Transport

Transport • Travel

Aero is a luxury travel company specializing in private jet flights to sought-after leisure destinations and major events. With a focus on providing a premium experience, Aero offers curated services including flexible scheduling for private charters and an exclusive onboard environment featuring Italian leather seats and premium in-flight dining. Safety is a priority, as evidenced by their prestigious ARGUS Platinum rating. The company operates its own fleet of Embraer Aircraft and maintains high safety standards akin to commercial airlines. Additionally, Aero provides around-the-clock concierge services to ensure a seamless travel experience for its clients.

📋 Description

• Exercise tactical oversight of daily flight operations within the OCC, ensuring they are conducted safely, efficiently, and in a manner that delivers superior guest satisfaction. • Maximize utilization of aircraft and crews through daily coordination with Crew Scheduling, Dispatch, Maintenance Control, Charter Sales, and other stakeholders during both normal operations and irregular operations (IROPS). • Monitor the short-term schedule to verify aircraft are routed efficiently based on route requirements, technical needs, and commercial priorities. • Develop, implement, and oversee disruption recovery plans during irregular operations and delay situations, with a focus on safety, guest needs, and operational continuity. • Serve as the OCC’s primary liaison with Fixed Based Operators (FBOs), ensuring ground operations support aligns with Aero’s service standards. • Assist the charter and scheduled operations sales teams with flight times, performance data, aircraft and crew routings, flight numbering, and guest coordination. • Process and distribute daily operations summary reports. • Act as the primary OCC point of contact with the FAR 119 certificate holders and regulatory agencies. • Represent the OCC on the Emergency Command Center (ECC) when the Emergency Response Plan (ERP) is activated.

🎯 Requirements

• 5+ years of experience in a 14 CFR Part 121 and/or large Part 135/91K Operations Control Center as a licensed dispatcher or in a position with oversight of dispatch. • 2+ years of experience as a Duty Manager in a 14 CFR Part 121 and/or large Part 135/91K OCC. • Demonstrated experience with air carrier operations across the US, including familiarity with Los Angeles and New York area operations. • Experience managing or overseeing an outsourced or vendor-based operations team, preferably in an international or remote setting. • Experience coordinating with FBOs and external ground operations partners is highly desirable. • FAA Aircraft Dispatcher License (required). • Strong understanding of 14 CFR Part 135 regulations, dispatch requirements, and international/oceanic operations. • Exceptional communication skills, both verbal and written, with the ability to correspond professionally with internal teams, regulatory agencies, and external partners. • Proven leadership ability with a track record of managing teams—including vendor or outsourced organizations—and making accurate, high-stakes decisions under pressure. • Ability to maintain flexible working hours to provide oversight across US operations and coordinate with the Romania-based OCC team (EEST/EET time zone).

🏖️ Benefits

• A commitment to diversity and inclusion in the workplace • Prohibition of discrimination and harassment of any kind