Contact Center Representative

🔥 1 hour ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $48k - $50k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Affinity Federal Credit Union

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1935

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

Affinity Federal Credit Union is a member-owned financial cooperative offering a full range of personal and business banking services. It provides checking and savings accounts, certificates, credit cards, mortgages, auto and personal loans, HELOCs, and student loan options, along with investing and insurance products, financial education, and community-focused programs through its Affinity Foundation. The credit union emphasizes financial wellbeing, competitive rates, digital banking (mobile app, Zelle), and member-centric benefits such as ATM fee refunds, cash back and high-yield checking rewards.

📋 Description

• Selected candidates MUST be able to work M-F 8:30am-5pm with Saturday availability required at least twice per month: 9am-1pm and 1-5pm shifts • Provide knowledgeable, prompt, accurate and courteous service to credit union members • Communicating with members via digital channels to discuss their individual financial needs • Effectively handle inbound calls, seek solutions to problems • Identify needs based sales opportunities • Develop long term financial relationships with our members

🎯 Requirements

• Minimum of two years of experience in a customer service capacity, high volume call center is required • Prior banking experience is strongly preferred • Prior CRM experience is preferred • Qualified candidates must possess excellent communication, interpersonal organizational and problem solving skills • Must be positive, patient and customer focused at all times • The ability to multi-task is essential in this role • Bilingual, Spanish-speaking is preferred

🏖️ Benefits

• full medical/dental/prescription coverage • 401(k) plan • profit sharing • generous paid time off • discounts on products and services • paid time off for volunteering • extensive educational and developmental opportunities • access to formal Tuition Assistance Program