Manager, Fraud Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $115k - $165k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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Affirm

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-01

Fintech • B2C • eCommerce

Affirm is a financial technology company that offers a 'Buy Now, Pay Later' service, allowing consumers to make purchases and pay for them over time with flexible payment plans. Affirm eliminates hidden fees and compound interest, providing clear terms and conditions for its users. The company also offers the Affirm Card, a debit card that allows users to request to pay over time for larger purchases or pay in full for smaller ones. Affirm partners with various retailers across multiple categories, including electronics, apparel, and travel, providing customers with the convenience of paying over time at checkout both online and in physical stores. Affirm's services are integrated with Apple Pay, enabling customers to make payments seamlessly from their iPhone or iPad.

📋 Description

• Oversee operations across multiple Fraud Operations teams and pods, including disputes and compliance teams • Lead, coach, and develop people leaders and Individual Contributors across specialized teams • Drive team performance using productivity, quality, customer outcomes, and service-level metrics • Partner with recruiting to hire, onboard, and retain talent • Define and champion an operational strategy and roadmap to improve function, efficiency, quality, and compliance • Implement transformational changes and efficiencies that simplify investigator workflows • Own service levels and productivity, proactively managing queue health through data-driven burn-down plans • Translate business goals into team-level objectives and ensure operational alignment • Identify and mitigate systemic issues with cross-functional partners • Serve as escalation point for complex merchant, user, and internal stakeholder issues • Establish frameworks for incident resolution • Research and resolve risk events caused by process breakdowns

🎯 Requirements

• 6+ years of direct experience in disputes, fraud risk prevention and detection within FinTech/tech industry • 5+ years of experience in fraud management or related people management roles, including proven experience leading managers or senior ICs • Demonstrated success setting strategy and delivering large-scale operational change with measurable impact on efficiency, quality, and customer experience • Strong strategic planning, risk management, and prioritization skills • Exceptional executive communication and influence skills • Proven experience leading teams through major change and comfort with ambiguity • Ability to maintain composure and act as a role model when presented with barriers or unexpected results • Experience with AI project-driven initiatives, such as AI-enabled tools, agent assist, or automation • Experience in Lean Six Sigma, continuous improvement practices, and/or data-driven methodologies • Working knowledge of scripting and querying languages such as Python and SQL is a plus

🏖️ Benefits

• Base pay may include equity rewards • Monthly stipends for health, wellness and tech spending • 100% subsidized medical coverage, dental and vision for you and your dependents • Flexible Spending Wallets with stipends for Technology, Food, Lifestyle needs, and family forming expenses • Competitive vacation and holiday schedules • Employee stock purchase plan (ESPP) enabling employees to buy Affirm shares at a discount • Remote-first work flexibility