Manager, CS Operations Reporting – Analytics

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ModMed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

ModMed is a healthcare technology company that provides specialty-specific electronic health record (EHR) software, practice management, revenue cycle management, analytics, and patient communication tools for medical practices. Their platform integrates AI-powered features—like ModMed Scribe—for clinical documentation, workflow automation, billing assistance, and patient engagement to help specialty physicians streamline operations and improve efficiency. ModMed focuses on serving specialty practices (dermatology, ophthalmology, gastroenterology, orthopedics, OBGYN, etc. ) with onboarding, support, and integrations (FHIR API, telehealth, payment processing).

📋 Description

• Lead a team responsible for Customer Success reporting, dashboards, and analytics • Oversee the design, development, and delivery of operational reporting and dashboards • Maintain operational metrics and reporting frameworks that provide visibility into Customer Success performance • Oversee dashboards and reports using Salesforce, BI tools, and operational data platforms • Ensure timely delivery of recurring KPI reporting and analytical insights • Validate reporting accuracy and data integrity • Manage, develop, coach, and support the professional development of Business Operations Analysts • Prioritize analytics projects and reporting initiatives • Partner with Customer Success, CS Operations, Professional Services, Account Management, and Support leadership to define reporting needs • Translate operational questions into analytical requirements • Improve reporting automation, workflows, KPI definitions, reporting methodologies, and analytics capabilities • Communicate reporting results, trends, insights, and recommendations to Customer Success leadership

🎯 Requirements

• Bachelor's degree in Management Information Systems, Business Administration, Economics, Finance, or Statistics • 5+ years of experience in analytics, reporting, or operations analysis • At least 2 years of management experience • Advanced skills in Salesforce • Advanced skills in Microsoft Excel or Google Sheets, including logical formulas, lookups, and pivot tables • Experience with BI tools such as Power BI, Domo, and Databricks • Experience working in SaaS or technology organizations • Experience supporting Customer Success or services organizations

🏖️ Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution • 401(k) matching contribution of 50% of employee contributions deferred on up to 6% of compensation; vesting after one year of employment • Generous Paid Time Off • Paid Parental Leave programs • Company-paid Life and Disability benefits • Flexible Spending Account • Employee Assistance Programs • Company-sponsored Business Resource & Special Interest Groups • Professional development opportunities • Tuition reimbursement programs • Unlimited access to LinkedIn Learning • Global presence and in-person collaboration opportunities • Remote availability for some roles