Lead Operations Manager

Job not on LinkedIn

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $97k - $165k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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athenahealth

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 Post-IPO Equity on 2017-05

Healthcare • Healthcare Insurance • SaaS

athenahealth is a provider of healthcare software solutions focused on enhancing clinical effectiveness, patient experience, and financial performance. Its flagship product, athenaOne, is an all-in-one solution that includes electronic health records (EHR), revenue cycle management (RCM), and patient engagement tools. The company offers tailor-made solutions for various healthcare providers, ranging from small practices to large health systems and specialities like behavioral health and pediatrics. athenahealth also provides payer solutions, advisory services, and platform services to improve patient outcomes and reduce costs, while ensuring a highly reliable service with 99. 98% uptime. Their solutions also incorporate AI-powered features like Ambient Notes to streamline clinical documentation. With a focus on interoperability and efficiency, athenahealth aims to simplify healthcare delivery and improve outcomes for both providers and patients.

📋 Description

• Own the end-to-end lead lifecycle from capture and enrichment through qualification, scoring, routing, sales handoff, disposition, and recycling • Establish and govern lead lifecycle definitions, qualification criteria, routing and assignment rules, SLAs, disposition processes, and lead management standards • Monitor lead flow health and resolve bottlenecks, routing issues, data quality problems, lead leakage, processing delays, and operational gaps • Optimize lead workflows, integrations, business rules, and controls to improve reliability, speed, scalability, and conversion • Partner with Sales Operations and Sales leadership to strengthen lead acceptance, follow-up, disposition, recycling, and closed-loop feedback • Own lead scoring and qualification models and align them with go-to-market priorities, buyer behavior, and sales feedback • Partner with Data Science and Analytics to evaluate model performance, recommend enhancements, validate changes, and manage testing and rollout • Govern scoring and qualification changes through requirements, impact assessment, testing, documentation, and post-launch validation • Define and monitor lead flow and funnel KPIs, connecting operational performance and lead quality to sales acceptance, opportunity creation, pipeline, and conversion • Translate business needs into requirements for automation, integrations, data, reporting, and system enhancements • Lead root-cause analysis and cross-functional resolution of complex lead flow issues • Coordinate testing and release readiness for lead lifecycle changes • Evaluate upstream and downstream impacts to protect data quality, reporting integrity, compliance, scalability, and business continuity • Manage, coach, and develop a small team • Manage the lead operations backlog and intake process • Provide leadership with visibility into lead flow performance, risks, and priorities

🎯 Requirements

• Bachelor's degree or equivalent relevant experience • 5+ years of experience in Marketing Operations, Revenue Operations, Sales Operations, Demand Generation Operations, or a related discipline • 1+ years of people management experience or demonstrated experience leading, coaching, and developing others • Experience owning or playing a significant leadership role in a complex lead management ecosystem • Experience managing lead capture, enrichment, qualification, scoring, routing, assignment, sales handoff, disposition, and recycling • Experience defining or managing lead lifecycle stages, qualification criteria, routing rules, SLAs, and operational governance • Strong understanding of CRM and marketing automation platforms such as Salesforce, Marketo, HubSpot, Eloqua, Account Engagement, or similar technologies • Experience with behavioral, demographic, predictive, or machine learning-informed lead scoring models • Experience with lead-to-revenue reporting and funnel performance analysis • Ability to understand technical concepts including data flows, integrations, fields, business logic, APIs, data quality, and system dependencies • Strong analytical and problem-solving skills • Excellent communication and cross-functional leadership skills • Ability to manage competing priorities and drive work through complex cross-functional organizations • Experience partnering with Data Science, Data Engineering, IT, Analytics, or Business Intelligence teams • Familiarity with SQL, BI/reporting tools, data visualization, data warehouses, or modern marketing and revenue data architectures • Experience supporting B2B demand generation and complex or multi-segment sales motions • Experience with account-based marketing, account-level qualification, intent data, propensity models, or buying-group approaches • Experience managing lead routing across multiple territories, segments, products, or sales teams • Knowledge of data privacy, consent management, and marketing data governance

🏖️ Benefits

• Annual discretionary bonus plan • Variable compensation plan • Equity plans • Health and financial benefits • Commuter support • Employee assistance programs • Tuition assistance • Employee resource groups • Collaborative workspaces • Flexible work arrangements • Digital collaboration tools • Book clubs • External speakers • Hackathons • Learning and development support • Inclusive work environment