Senior Renewals Operations Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $97.5k - $130k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Ping Identity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $35M Series F - Ping Identity on 2014-09

Consulting • Healthcare • Logistics

Ping Identity is a leading provider of identity and access management (IAM) solutions, delivering secure, scalable, and flexible identity services for enterprises and large organizations. The company offers cloud and on-premises platforms (including PingOne and Helix AI-powered capabilities) to manage authentication, access, orchestration, fraud prevention, and decentralized identity across customers, employees, and third parties. Ping Identity focuses on reducing fraud, improving user experiences, and supporting complex deployment needs for sectors like government, financial services, healthcare, retail, and media.

📋 Description

• Own and continuously improve the end-to-end renewal operating model, including workflows, handoffs, playbooks, governance, and operating cadences. • Map current-state processes, identify bottlenecks and control gaps, and design simpler, more scalable ways of working. • Lead cross-functional process changes from discovery through implementation, adoption, and measurement. • Establish ownership, service expectations, documentation, and success metrics for critical renewal processes. • Build change-management plans supporting adoption and consistent execution of new processes. • Identify opportunities to automate repetitive work and reduce operational friction. • Own the renewal reporting framework, including metric definitions, data sources, reporting cadence, and data-quality standards. • Develop and maintain dashboards and reports covering renewal performance, forecast risk, churn, save potential, expansion opportunities, and execution progress. • Deliver recurring operational and executive reporting with insights, trend analysis, risks, recommended actions, and ownership. • Partner with Finance, Data & Analytics, and business leaders to improve forecast accuracy and renewal data confidence. • Turn complex datasets into recommendations for account prioritization, resource allocation, and improved outcomes. • Establish reporting controls and documentation to ensure metrics are consistent, repeatable, auditable, and trusted. • Identify and prioritize AI use cases across renewals operations, reporting, forecasting, data quality, account preparation, and executive communications. • Design AI-enabled workflows that reduce manual research, summarize account information, surface risks, and recommend next actions. • Use generative AI and automation tools to accelerate analysis, reporting, documentation, and process improvement. • Define human review, privacy, security, and data-quality guardrails for AI-enabled workflows. • Evaluate AI outputs for accuracy, relevance, bias, and consistency. • Partner with technical and business stakeholders to test, measure, and scale AI solutions. • Serve as a trusted operations partner to Renewals and Customer Success leadership. • Collaborate with Sales, Finance, Product, Data & Analytics, Information Systems, and other stakeholders. • Lead working sessions, requirements gathering, process reviews, and implementation planning. • Communicate progress, decisions, risks, and business impact to frontline teams and executive leadership. • Maintain strong knowledge of systems, data, and business rules supporting renewal operations.

🎯 Requirements

• 5+ years of experience in Renewals Operations, Revenue Operations, Customer Success Operations, Sales Operations, Business Operations, or a related SaaS environment. • Demonstrated success leading process redesign, operational transformation, or change initiatives across multiple teams. • Strong aptitude for reporting and analytics, with the ability to define metrics, assess data quality, build useful dashboards, and explain trends clearly. • Experience working with CRM, customer success, business intelligence, or planning systems such as Salesforce, Anaplan, Gainsight, Tableau, or similar platforms. • Practical experience using generative AI, automation, or intelligent workflow tools to improve analysis, reporting, productivity, or decision support. • Strong understanding of data governance, metric standardization, documentation, and operational controls. • Excellent project management, organization, and prioritization skills, with the ability to manage multiple initiatives in a changing environment. • Exceptional written and verbal communication skills, including the ability to present concise, actionable recommendations to senior leaders. • Strong problem-solving skills and sound judgment when working with ambiguous requirements, incomplete data, or competing priorities. • Experience in a subscription, SaaS, or technology business with complex renewal motions. • Experience with advanced Excel, Google Sheets, data visualization, workflow automation, or business-intelligence tools. • Experience building renewal forecasts, churn reporting, save-potential analysis, or executive operating reviews. • Experience establishing AI governance, prompt standards, evaluation methods, or human-in-the-loop review practices. • Familiarity with Salesforce opportunity data, renewal forecasting, customer health data, and cross-functional revenue processes. • Change-management, project-management, analytics, or AI-related certifications.

🏖️ Benefits

• A company culture that empowers you to do your best work. • Employee Resource Groups that create a sense of belonging for everyone. • Regular company and team bonding events. • Competitive benefits and perks. • Global volunteering and community initiatives • Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations) • Flexible, collaborative work environment