Senior Manager, Bank Operations Enablement

🔥 46 minutes ago

🇺🇸 United States – Remote

💵 $173k - $233k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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Affirm

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-01

Fintech • B2C • eCommerce

Affirm is a financial technology company that offers a 'Buy Now, Pay Later' service, allowing consumers to make purchases and pay for them over time with flexible payment plans. Affirm eliminates hidden fees and compound interest, providing clear terms and conditions for its users. The company also offers the Affirm Card, a debit card that allows users to request to pay over time for larger purchases or pay in full for smaller ones. Affirm partners with various retailers across multiple categories, including electronics, apparel, and travel, providing customers with the convenience of paying over time at checkout both online and in physical stores. Affirm's services are integrated with Apple Pay, enabling customers to make payments seamlessly from their iPhone or iPad.

📋 Description

• Establish and scale the operating foundation for Affirm’s new bank • Own implementation, configuration, and administration of Finxact as the Bank’s core system of record • Own operational delivery and management of Savana and integrated digital account-opening, online, and mobile banking experiences • Translate customer and operational needs into requirements • Lead user-acceptance testing, release readiness, issue resolution, and platform improvement • Lead operational launch readiness, including operating-model design, procedures, staffing, training, testing, cutover, go/no-go evidence, hypercare, and transition to business-as-usual operations • Direct daily deposit operations, reconciliations, ACH and wire processing, exceptions, account maintenance, regulatory reporting, and fraud-investigation support • Direct lending operations, including underwriting and eligibility validation, funding approvals, loan boarding, journal entries, and reconciliation • Oversee loan purchase and sale operations, settlement, boarding validation, and audits • Build and maintain the Bank’s operational control environment, procedures, maker-checker controls, access reviews, quality assurance, issue remediation, and audit readiness • Partner with Compliance on BSA/AML, OFAC, consumer-protection, privacy, funds-availability, payments, complaint, and other applicable requirements • Manage oversight of affiliate-provided services and critical technology, payments, document, and operations vendors • Monitor vendor performance, capacity, releases, incidents, control reports, continuity, disaster recovery, and manual workarounds • Lead and develop the Bank Operations team through capacity planning, cross-training, performance management, succession planning, and escalation coverage • Establish operational metrics and provide reporting and recommendations to Bank leadership • Partner with Product, Engineering, Data, Accounting, Finance, Treasury, Lending, Compliance, Risk, Information Security, Fraud, Customer Care, Internal Audit, and third parties

🎯 Requirements

• 8+ years of relevant experience in banking operations, digital banking, financial technology, or core-platform delivery • Meaningful experience leading teams and operating in a regulated financial institution • Hands-on experience implementing, configuring, converting, or administering a core banking platform • Experience with Finxact or another modern cloud-native, API-first core strongly preferred • Experience owning digital account-opening and online or mobile banking platforms • Experience coordinating integrations, user-acceptance testing, releases, production support, and vendor-driven change • Deep working knowledge of deposit and lending operations, including ACH, wires, checks and in-clearing, account funding, reconciliations, general-ledger impacts, exception management, loan funding and boarding, and loan purchase or sale settlement • Ability to design and operate effective controls, including segregation of duties, approval authorities, reconciliations, access management, quality assurance, issue management, recordkeeping, and audit or regulatory-examination support • Strong understanding of bank regulatory and risk expectations applicable to deposit, lending, payments, third-party, consumer-protection, privacy, business-continuity, and operational-resilience activities • Experience managing critical technology and operations vendors, service levels, incidents, root-cause analysis, remediation commitments, and executive escalations • Excellent judgment, analytical problem-solving, and written and verbal communication skills • Bachelor’s degree or equivalent practical experience is expected • Familiarity with SQL, data pipelines, and business-intelligence tools is a plus • Willingness to provide periodic after-hours support for releases, cutovers, material incidents, and business-continuity events • Must be able to work in the United States; visa sponsorship is not available

🏖️ Benefits

• Equity rewards • Monthly stipends for health, wellness and tech spending • 100% subsidized medical coverage for employees and dependents • Dental and vision coverage for employees and dependents • Flexible time off • Generous holiday calendars • Employee stock purchase plan (ESPP) to buy Affirm stock at a discount • Inclusive interview process and accommodations for candidates with disabilities • In-person onboarding experience for all new hires