Manager, Carrier Operations, Quality Management

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Independence Pet Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

👥 B2C

🧘 Wellness

Insurance • B2C • Wellness

Independence Pet Group is one of North America’s largest pet insurance and services organizations. The company supports insurance for more than 800,000 pets in the U. S. and Canada, with a mission to strengthen the bond between pets and their owners through innovative products and services. IPG offers a comprehensive range of underwriting options, turnkey partner solutions, and consumer-facing insurance products to support pets throughout their lives. The company is home to several insurance brands, providing vital support and services in the pet care industry.

📋 Description

• Lead IAIC’s quality management, audit, and testing programs across delegated insurance operations • Develop and maintain a risk-based quality assurance and operational audit framework • Oversee audits and reviews for claims, policy administration, licensing, appeals, customer service, fulfillment, and related functions • Review audit findings, identify trends and risks, and provide recommendations for improvement • Monitor quality metrics and operational performance to support informed decision-making • Prepare and present reporting on audit results, emerging risks, and remediation activities • Support regulatory reviews, market conduct examinations, and other carrier oversight initiatives • Partner with business leaders and delegated administrators to ensure compliance with regulatory, contractual, and carrier requirements • Oversee corrective action planning, implementation, and validation • Evaluate operational processes, controls, workflows, and system enhancements for effectiveness and compliance • Support testing and validation of new processes, technologies, and regulatory changes • Maintain quality management policies, procedures, audit standards, and training materials • Serve as an escalation point for significant quality, compliance, and operational risk issues • Lead, coach, and develop a high-performing Quality Management team • Manage team priorities, workload, and performance to ensure timely completion of audits and reviews • Support hiring, onboarding, employee development, and succession planning • Foster a culture of accountability, collaboration, continuous improvement, and operational excellence

🎯 Requirements

• 7+ years of experience in insurance operations, quality assurance, auditing, compliance, claims, policy administration, or related functions • Experience leading and developing teams • Experience managing quality assurance, audit, compliance monitoring, or operational testing programs • Strong understanding of insurance operations and delegated oversight environments • Experience evaluating operational controls, identifying risk, and implementing process improvements • Ability to analyze data, solve complex problems, and communicate findings to leadership • Bachelor’s degree in Business, Insurance, Risk Management, Compliance, Finance, or a related field preferred • Equivalent combinations of education and experience will be considered • Experience supporting carrier operations and delegated authority programs preferred • Experience working with third-party administrators, vendors, or external business partners preferred • Experience managing corrective action plans, remediation efforts, and operational risk initiatives preferred • Experience supporting regulatory examinations, audits, or compliance assessments preferred • Professional certifications related to auditing, compliance, quality management, or insurance preferred • Knowledge of insurance operations, quality assurance, auditing, compliance, and risk management principles • Strong analytical, problem-solving, and decision-making skills • Excellent written, verbal, and interpersonal communication skills • Ability to influence stakeholders and drive corrective actions • Strong organizational and project management capabilities • High attention to detail and commitment to operational excellence • Ability to thrive in a fast-paced, evolving environment

🏖️ Benefits

• Comprehensive full medical, dental and vision Insurance • Basic Life Insurance at no cost to the employee • Company paid short-term and long-term disability • 12 weeks of 100% paid Parental Leave • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Retirement savings plan • Personal Paid Time Off • Paid holidays and company-wide Wellness Day off • Paid time off to volunteer at nonprofit organizations • Pet friendly office environment • Commuter Benefits • Group Pet Insurance • On the job training and skills development • Employee Assistance Program (EAP)