Response Associate, Roadside Assistance, CSR

🔥 13 minutes ago

🏈 Alabama, Arizona, +5 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Agero, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

🛡️ Insurance

📦 Logistics

🚗 Transport

Insurance • Logistics • Transport

Agero, Inc. is a leader in the driver assistance industry, providing a comprehensive suite of solutions including roadside assistance, accident management, and an electric vehicle experience. The company serves a wide range of industries including automakers, insurance providers, and service providers. Agero's solutions are powered by their intelligently designed platform, SWOOP, which enhances transparency and real-time communication. With over 115 million drivers protected annually and partnerships with top insurance carriers, Agero is dedicated to transforming the driving experience through digital innovations and strategic partnerships.

📋 Description

• Handle high-volume inbound calls from stranded motorists across the United States • Gather location and vehicle details and dispatch roadside assistance in real time • Coordinate with external service providers to ensure accurate and timely dispatch of tow trucks and service vehicles • De-escalate frustrated or anxious customers using active listening, empathy, and reassurance • Provide clear guidance about next steps during roadside emergencies • Manage calls involving flat tires, lockouts, dead batteries, fuel deliveries, and towing • Use multiple web-based systems and dispatch tools simultaneously to track service progress • Document detailed notes while navigating multiple screens and resources • Collaborate with peers and managers via Zoom and Google Chat in a virtual team • Complete mandatory classroom training and participate in cross-training opportunities

🎯 Requirements

• Must currently physically reside in Alabama, Arizona, Florida, Georgia, Mississippi, Missouri, Tennessee, or Virginia • 1+ years of continuous customer service experience • Must successfully pass a comprehensive criminal background screening • Must have a dedicated, quiet home office free from family, pet, or background noise • Must provide own work equipment • Personal desktop or laptop manufactured in 2021 or later • Windows 11 version 24H2, 25H2, or newer; Macs, Chromebooks, and tablets are not allowed • Intel or AMD processor with 2+ cores and minimum 3.5 GHz boosted/turbo speed • Minimum 8 GB RAM and 20 GB free hard-drive space • Working webcam and high-quality USB-wired headset • Google Chrome version 23+ or Mozilla Firefox version 3+ • Secure hardwired high-speed internet via Ethernet; Wi-Fi is not allowed • Minimum internet speed of 25 Mbps download and 10 Mbps upload; latency up to 80–100 ms • Active cell phone capable of receiving SMS and downloading security apps • At least 30 WPM accurate typing speed • Familiarity with online databases, CRMs, complex dispatch software, AI tools, Google Maps, and Google Workspace • Must be currently authorized to work in the United States on a full-time basis • Position is not eligible for employer visa sponsorship • Full-time availability and weekend flexibility required • 100% attendance required during mandatory training

🏖️ Benefits

• Extra $1.50 to $2.75 per hour in shift differentials for evenings, nights, and weekends • Monthly performance and attendance bonuses • Regular overtime opportunities based on business needs • Scheduled raises through merit increases • Medical, dental, and vision insurance • 401(k) program with company match • Paid Time Off (PTO), including up to 3 weeks per year for contact center roles • Paid sick leave • Ten paid holidays annually • Tuition reimbursement/assistance • Employee Assistance Program (EAP) • Referral bonus program • Complimentary roadside assistance • Online skill-building courses • Professional mentorship • Cross-training programs • Parental planning benefits • Disability and life insurance • Mental health benefits for associates and their families • Paid mandatory training • Flexible time off