Response Associate, Roadside Assistance - CSR

🔥 12 hours ago

🏈 Alabama, Arizona, +5 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Agero, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

🛡️ Insurance

📦 Logistics

🚗 Transport

Insurance • Logistics • Transport

Agero, Inc. is a leader in the driver assistance industry, providing a comprehensive suite of solutions including roadside assistance, accident management, and an electric vehicle experience. The company serves a wide range of industries including automakers, insurance providers, and service providers. Agero's solutions are powered by their intelligently designed platform, SWOOP, which enhances transparency and real-time communication. With over 115 million drivers protected annually and partnerships with top insurance carriers, Agero is dedicated to transforming the driving experience through digital innovations and strategic partnerships.

📋 Description

• Handle high-volume inbound calls from stranded motorists across the U.S. • Gather location and vehicle issue details and dispatch assistance in real time • Coordinate with external service providers to ensure accurate and timely dispatch of tow trucks and service vehicles • De-escalate anxious or frustrated customers using active listening, empathy, and reassurance • Provide clear guidance and explain next steps during roadside emergencies • Manage incidents involving flat tires, lockouts, dead batteries, fuel deliveries, and towing • Use multiple web-based systems and dispatch tools simultaneously to track service progress • Maintain detailed notes while navigating multiple screens and resources • Collaborate with peers and managers in a virtual team using Zoom and Google Chat • Take ownership of every call and callback while delivering timely support to customers and roadside partners • Participate in mandatory classroom training, cross-functional training, and professional development

🎯 Requirements

• Must currently physically reside in Alabama, Arizona, Florida, Georgia, Mississippi, Missouri, Tennessee, or Virginia • 1+ years of continuous customer service experience • Successful completion of a comprehensive criminal background screening • Dedicated, quiet home office free from family, pet, and background noise • Applicant-provided work equipment • Personal desktop or laptop manufactured in 2021 or later; Chromebooks, Macs, and tablets are not allowed • Current supported Windows 11, specifically version 24H2, 25H2, or newer • Intel or AMD processor with 2+ cores and minimum 3.5 GHz boosted/turbo speed • Minimum 8 GB RAM and 20 GB free hard drive space • Working webcam • High-quality USB-wired headset • Google Chrome version 23+ or Mozilla Firefox version 3+ • Secure hard-wired high-speed Ethernet connection; Wi-Fi is not allowed • Minimum internet speed of 25 Mbps download and 10 Mbps upload • Maximum latency of 80ms–100ms • Active cell phone capable of receiving SMS and downloading security apps • Ability to use online databases, CRMs, dispatch software, AI tools, Google Maps, and Google Workspace • Typing speed of at least 30 WPM accurately • Weekend availability/flexibility • Full-time production schedule commitment • 100% attendance during mandatory training • Must currently be authorized to work in the United States full-time; no employer visa sponsorship now or in the future

🏖️ Benefits

• Extra $1.50 to $2.75 per hour in shift differentials for evenings, nights, and weekends • Monthly performance and attendance bonuses • Regular overtime opportunities based on business needs • Scheduled raises through merit increases • Medical, dental, and vision insurance • 401(k) program with company match • Paid Time Off (PTO) • Tuition reimbursement and tuition assistance • Employee Assistance Program (EAP) • Referral bonus program • Complimentary roadside assistance • Online skill-building courses • Professional mentorship • Cross-training programs • Mandatory paid training • Flexible time off • Paid sick leave • Ten paid holidays annually • Parental planning benefits • Disability insurance • Life insurance • Mental health benefits • Bonus/incentive programs • Employer-paid travel arrangements and expenses for initial Medford onboarding, if required