Field Service Engineer

Job not on LinkedIn

🔥 1 minute ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AGFA HealthCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

AGFA HealthCare is a division of the Agfa-Gevaert Group, headquartered in Mortsel, Belgium. The company specializes in Enterprise Imaging, Imaging IT, and Medical Imaging IT, aiming to enhance workflow and efficiency in healthcare technology. AGFA HealthCare focuses on innovations that help professionals maintain concentration and effectiveness in their work environments, ultimately aiming to improve patient care in hospital and healthcare settings.

📋 Description

• Manage all AGFA imaging equipment in the assigned territory • Troubleshoot and repair equipment, perform preventive maintenance, and execute field service bulletins • Assist peer Field Service Engineers outside the territory when needed and workload permits • Provide feedback to the US DR product team on technology performance, reliability, serviceability, service quality and design issues • Plan, execute and validate installations with Project Management and the Installation Team • Support sales activities by identifying DR prospects and providing technical support during pre- and post-sales activities • Develop customer relationships and action plans for additional sales, including service agreements, upgrades, professional services and new equipment • Install, remediate and maintain Agfa DR systems, x-ray rooms and trained-on OEM products • Review equipment operation with customers and fulfill training obligations during installations • Respond to and resolve hardware and software problems to ensure customer uptime and satisfaction • Develop technical solutions by working with hospital IT administrators, end users, vendors and support teams • Maintain maximum uptime, performance and efficiency of Agfa systems • Install software and hardware and perform performance analyses • Define problems, verify system defects and apply fixes, workarounds or other resolution techniques • Initiate and follow DR/imaging escalation processes and keep customers and management informed

🎯 Requirements

• Bachelor’s Degree or equivalent experience in a technology field is a plus • 5 or more years of direct field work experience in a technical customer support role • Experience with traditional x-ray rooms, digital x-ray equipment and rooms, and computed radiography (CR) systems • 2 to 3 years’ experience in an expert or specialist level role with x-ray technology is highly desired • PACS, RIS and EMR experience is desired • Experience with electronic and electromechanical systems • Experience in networking and operating systems • Knowledge of Agfa software or similar industry software and ability to learn new technologies • Excellent computer skills, including MS Office, Lotus Notes and Internet-based knowledge management systems • Excellent oral, written and interpersonal communication skills • Proven organizational and time management skills • Experience adapting to change and managing priorities • Strong customer service skills • Previous experience working in a global environment, including networking and building relationships with remote individuals and virtual teams • Understanding of the technical services business, product launch process and healthcare environment • Must be eligible to travel overnight within the US and Canada • Experience with DR support and x-ray room systems • Must be eligible to apply for customer-initiated security clearances such as the US National Agency Check (NAC) • MCSE, Network+ and CIIP certifications are a plus

🏖️ Benefits

• Career development and growth • Competitive salary and benefit package • Vacation entitlement and paid time off • Variable and commission compensation opportunities for eligible roles • Supportive management structure • Friendly work environment • Dedicated and professional colleagues