Account Coordinator

🕒 May 6

🇺🇸 United States – Remote

💵 $65k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AHEAD

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🤖 Artificial Intelligence

🏢 Enterprise

💰 $5.7M Venture Round - AHEAD on 2024-05

Consulting • Artificial Intelligence • Enterprise

AHEAD is a technology consulting and systems-integration firm that accelerates digital transformation by engineering integrated solutions across infrastructure, applications, data, and security. The company specializes in AI transformation and AI-enabled infrastructure, data platform and platform/workload modernization, secure and resilient architectures, operational excellence, and managed services including IT lifecycle and procurement (AHEAD Hatch) and hardware integration (AHEAD Foundry). AHEAD delivers end-to-end services from strategy and financial consulting to build and run operations, partners with major cloud and infrastructure vendors (AWS, Google Cloud, Microsoft, Cisco, Dell, VMware, NVIDIA, ServiceNow, Palo Alto Networks, Rubrik, etc. ), and serves enterprise clients across industries such as healthcare, financial services, manufacturing, retail, and public sector.

📋 Description

• Accept and book customer orders, verifying bookable documents are complete and accurate • Schedule, facilitate, and moderate recurring cross-departmental meetings to review order status • Escalate order issues to internal department managers for resolution • Analyze warehouse reporting to ensure items are received, picked, packaged, and shipped on time • Meet with Manufacturing management to ensure orders meet promised customer deadlines • Coordinate with the Director of Supply Chain to ensure accurate open-order ETAs and parts availability • Collaborate with Product Engineering to resolve engineering change request orders • Analyze customer requests and ensure Engineering has the required information • Facilitate communication among Product Engineers, Account Managers, and external customers • Update sales orders after customer feedback and required revisions • Identify customer order process improvement opportunities and collaborate with customers on error-free order submissions • Own customer profiles in the ERP system and ensure data integrity before publication to the customer-facing Hatch portal • Perform other related duties as assigned by the Customer Service Manager

🎯 Requirements

• Ability to become a trusted partner to external clients, resulting in increased revenue • Ability to understand/analyze client needs and link them to company offerings • Ability to work independently and collaboratively as an effective team player • Strong verbal and written communication skills • Ability to build rapport at all levels with internal and external clients • High level of attention to detail and exceptional organizational skills • Excellent time management and multi-tasking skills • Ability to adapt and react to quick changes • Ability to work independently on projects • Ability to work effectively and efficiently under pressure • Minimum of two years’ experience working in a high volume, fast-paced sales environment required • Minimum of two years’ experience in a sales operations specialist role required • Two years spent with an IT-related/IT manufacturing-related business preferred

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401(k) • Paid company holidays • Paid time off • Paid parental and caregiver leave • Cross department training and development • Sponsoring certifications and credentials for continued learning • Multi-million-dollar technology lab • AI application/resume review and interview recording/transcription opt-out without penalty