Director, Client Operations

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $150k - $200k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 1%

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AHEAD

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🤖 Artificial Intelligence

🏢 Enterprise

💰 $5.7M Venture Round - AHEAD on 2024-05

Consulting • Artificial Intelligence • Enterprise

AHEAD is a technology consulting and systems-integration firm that accelerates digital transformation by engineering integrated solutions across infrastructure, applications, data, and security. The company specializes in AI transformation and AI-enabled infrastructure, data platform and platform/workload modernization, secure and resilient architectures, operational excellence, and managed services including IT lifecycle and procurement (AHEAD Hatch) and hardware integration (AHEAD Foundry). AHEAD delivers end-to-end services from strategy and financial consulting to build and run operations, partners with major cloud and infrastructure vendors (AWS, Google Cloud, Microsoft, Cisco, Dell, VMware, NVIDIA, ServiceNow, Palo Alto Networks, Rubrik, etc. ), and serves enterprise clients across industries such as healthcare, financial services, manufacturing, retail, and public sector.

📋 Description

• Provide strategic leadership for the Client Operations function within an assigned region • Lead and develop Senior Managers and Managers • Design and refine regional coverage models aligned to revenue growth and segment complexity • Evaluate span of control, workload distribution, and structural alignment • Drive succession planning and leadership bench development • Partner with regional Sales Leadership on operational alignment and execution readiness • Lead during financial close and end-of-month, quarter, and year periods • Establish and maintain regional quote-to-cash governance standards • Reinforce Salesforce hygiene standards across teams • Oversee month-end Salesforce activities, including opportunity updates, stage accuracy, close-date integrity, and documentation compliance • Ensure forecasting cadence and pipeline validation processes are executed • Identify forecast volatility, revenue timing risks, and margin exposure trends • Escalate material operational or financial risks to leadership • Monitor booking errors, documentation gaps, and process inefficiencies and drive corrective action • Sponsor workflow improvements and system enhancements • Serve as senior Client Operations partner to regional Sales Leadership, including Managing Directors and EVP • Provide operational insights supporting financial objectives • Oversee high-impact escalations involving opportunity management, forecasting, booking compliance, product delivery coordination, AP/AR exposure, and revenue recognition • Partner with Finance on margin protection, revenue recognition compliance, and financial stability • Partner with Alliances to operationalize OEM, distributor, and partner program requirements • Ensure incentives, rebates, special pricing agreements, and funding mechanisms align with booking policies, margin guidelines, and revenue recognition standards • Partner with peer Directors to ensure consistent Client Operations standards across regions • Report to the VP of Operations and align with the EVP of Sales • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree required • 7+ years in Sales Operations, Client Operations, Finance, or Sales Support • 4+ years people leadership experience preferred • Experience leading cross-functional initiatives or transformation efforts • Experience in technology reseller strongly preferred • Strong people leadership and talent development capabilities • Organizational design and capacity planning expertise • Polished presentation and communication skills suitable for senior sales leadership engagement • Strong business and financial acumen • Systems thinking and operational governance mindset • Ability to influence cross-functional stakeholders • Experience leading change management initiatives • Strong analytical and reporting capability • Ability to operate effectively in high-pressure, sales-driven environments • Ability to safely and effectively perform essential job functions • Ability to maintain regular and predictable attendance • Ability to travel safely and reliably to an office and/or client work site, as required • Ability to perform duties at customer sites or in data center environments • Ability to stand, walk, bend, and lift or move equipment weighing up to 50 pounds • Ability to work in fluctuating temperatures and production environments with varying noise, lighting, and airflow • Ability to use hands and fingers to handle, feel, or operate objects, tools, or controls • Ability to hear, listen, and communicate clearly

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401(k) • Paid company holidays • Paid time off • Paid parental and caregiver leave • Cross department training and development • Sponsoring certifications and credentials for continued learning • Multi-million-dollar technology lab

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