Operations Director – Managed Services

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 10%

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3Cloud

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

Consulting • Healthcare • Manufacturing

3Cloud is a leading Azure partner and Microsoft innovator, specializing in generative AI services for enterprise organizations. The company offers expertise in data analytics, AI, DevOps, cloud app development, and cloud infrastructure management, focusing entirely on Microsoft Azure to help businesses transform and optimize their performance. 3Cloud positions itself as a trusted copilot in the AI journey, aiming to enhance business performance through innovative solutions and strategic alignment of AI projects with business objectives. They cater to a range of industries including healthcare, financial services, manufacturing, and retail, providing managed services and ongoing support to enable and scale positive impacts of AI.

📋 Description

• Help define and execute the strategic vision for Managed Services operations, aligning delivery goals with 3Cloud’s broader business objectives. • Serve as part of 3Cloud’s Managed Services leadership team in coordinating services functions and client experience across service lines. • Lead, mentor, and grow a high-performing team of managers, service leads, and delivery professionals. • Drive initiatives to enhance operational maturity, scalability, and value realization across the Managed Services portfolio. • Lead and support client-facing operational strategy sessions to align services with client business outcomes. • Serve as an escalation point for high-priority clients and ensure prompt and satisfactory issue resolution. • Drive strategic growth in client accounts by identifying opportunities to expand service scope and demonstrating ongoing value. • Advise clients on support trends, IT operations maturity, and service performance improvements. • Oversee day-to-day delivery and performance of managed services teams, including ticket management, service delivery, software/tools, and client reporting. • Ensure alignment with SLAs, KPIs, and continuous service improvement plans. • Drive internal initiatives to refine service delivery models, enhance client onboarding, and standardize operations. • Establish and track operational health metrics and dashboards to support executive reporting and forecasting. • Collaborate with engineering and support leadership to ensure the right technical resources and skills are deployed on each engagement. • Foster a culture of accountability, client-centricity, and continuous learning. • Partner with sales and solution architecture teams to define service offerings and delivery models. • Represent Managed Services in client pitch meetings, RFPs, and renewal discussions when needed.

🎯 Requirements

• Project or service delivery management of multi-project programs, or a demonstrated ability to manage multiple streams of work - 5+ years exp. • Project and program management - 8+ years exp. • Relationship and team management - 8+ years exp. • Six (6) or more years of progressive IT experience and four (4) or more years overseeing IT operations delivery, required • Experience in IT strategy, business requirements gathering, IT roadmaps and advisory, preferred • Experience in IT Service Management, Operations, or processes improvement and definition, preferred • Experience overseeing delivery teams and measure against defined KPIs, preferred • Experience operating in the Microsoft ecosystem and/or with the Azure platform, preferred • Applicants must already have work authorization; 3Cloud cannot sponsor work visas

🏖️ Benefits

• Diverse, inclusive and authentic workplace • Growth opportunities • At this time, we cannot sponsor applicants for work visas.

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