Director – Patient Support Center Operations

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🏄 California, Connecticut, +7 more states – Remote

🏄 California – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote

💵 $122k - $142k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Schweiger Dermatology Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏥 Healthcare

💄 Beauty

🧘 Wellness

💰 $100M Private equity on 2018-06

Healthcare • Beauty • Wellness

Schweiger Dermatology Group is a national dermatology practice founded to provide fast, accessible, and high-quality skin care. It operates hundreds of clinics across many U. S. states offering board-certified medical, surgical, and cosmetic dermatology services as well as allergy testing and treatment, telehealth visits, skincare product retail, and clinical trials. The group emphasizes quick appointments, accepts most insurance plans, and provides both in-person and virtual care focused on skin disease treatment, skin cancer screening and removal, and aesthetic procedures.

📋 Description

• Lead the Patient Support Center for a large dermatology group handling approximately 50,000 calls and 35,000 texts weekly. • Lead a 150-person department and manage two BPO partners. • Build a supportive, accountable team culture and develop managers. • Own patient communication and experience across voice, chat, and text. • Turn patient feedback and service failures into lasting operational fixes. • Improve AI voice agents, automated quality monitoring, self-service, and other automation. • Manage forecasting, staffing, scheduling, capacity, budget, volume, handle time, service level, and response-time targets. • Hold BPO partners accountable for service, quality, productivity, staffing, training, and retention. • Partner with clinics and support teams on scheduling accuracy, handoffs, escalations, and follow-up. • Listen to calls, review digital interactions, and feed findings into coaching and root-cause improvements. • Attend in-person team meetings when required by events or business needs. • Perform other duties as assigned by supervisor.

🎯 Requirements

• Bachelor’s Degree required. • 5+ years of management experience required. • 8+ years contact center experience required. • Contact center leadership at comparable scale and complexity, including a large team led through multiple managers and outsourced partners. • Experience across both voice and digital channels (chat, text, or messaging). • Track record of building strong team cultures and developing managers who can lead on their own. • Hands-on involvement deploying and managing contact center technology, especially AI and automation. • Working knowledge of workforce planning, quality assurance, coaching, performance management, and budgeting. • Experience leading changes from idea through adoption to measurable, sustained results. • Working knowledge of HIPAA & OSHA compliance. • Must be located in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, or California.

🏖️ Benefits

• Medical (Virtual Care included) • HSA/FSA • Dental • Vision • 401K after 30 days of employment • Company Sponsored Short Term Disability (Only applicable for non-California employee) • Pre-tax savings available for public transit commuters • Birthday as an additional personal holiday • Employee discounts on Schweiger skin care products & cosmetic services

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