Customer Success Associate

Job not on LinkedIn

🔥 9 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AiGent

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2025

⚡ Energy

☁️ SaaS

🤝 B2B

Energy • SaaS • B2B

AiGent is a company that provides a software platform to monitor and manage onsite backup generators, connecting them to electricity markets. It offers real-time visibility, automated control, load cycling and reporting to ensure generators are maintained, monetize underused assets, reduce energy costs, and support business continuity for commercial and institutional customers.

📋 Description

• Support the handoff from Sales on each new customer and track missing information • Prepare for and run customer kickoff calls using the standard deck • Collect site, generator, and contact details and follow up until complete • Track sites from kickoff to go-live and keep customers, field engineers, and the AGent team updated • Send customer communications around dispatch events, tests, and market programs • Assist the dispatch lead with customer outreach during events • Monitor site health alerts and follow up until issues are resolved • Answer day-to-day customer questions and escalate issues to the appropriate teammate • Keep HubSpot, meeting notes, and action items current • Suggest improvements to onboarding checklists and customer materials • Learn grid programs and wholesale markets in MISO and PJM, generator and site basics, customer kickoff practices, AGent’s platform, onboarding process, and dispatch workflow

🎯 Requirements

• At least 1 year in a customer-facing role such as customer success, account management, client services, or project coordination; internships and relevant school or volunteer work count • Clear, friendly communication with customers on calls and in writing • Strong organization and ability to track many customers and tasks at once without dropping details • Reliable follow-through • Curiosity and ability to learn quickly, especially technical and market topics • Authorized to work in the US without employer sponsorship, now or in the future • Ability to work hours aligned with customers largely in the Eastern and Central time zones • Availability during dispatch events, sometimes outside normal business hours • Interest in or exposure to energy, climate, or utilities preferred • Experience with HubSpot or another CRM preferred • Experience at a startup or on a fast-growing team preferred

🏖️ Benefits

• Competitive base salary • Performance bonus • Early-stage equity • 100% employer-paid Health, Dental, and Vision premiums for full-time employees • Two health plan options: traditional plan with FSA, or HDHP with company-funded HSA • Basic Term Life Insurance + voluntary insurance options • Flexible PTO • Fully remote work from anywhere in the U.S. • Direct access to the founding team and real ownership of your work from day one • A front-row seat to the energy transition