Literacy Success Partner

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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Ignite Reading

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

🤝 B2B

💰 $36.8M Series B - Ignite Reading on 2024-10

Education • B2B

Ignite Reading is an early literacy intervention provider that partners with K–2 school districts to deliver daily, 1:1, Science of Reading–aligned tutoring using certified literacy instructors. The program combines a structured curriculum, centralized scheduling, progress monitoring, and district-level reporting to close reading gaps, scale quickly across schools, and reduce teacher workload. Ignite focuses on measurable student outcomes and works primarily with districts and schools to implement and manage tutoring programs.

📋 Description

• Support successful implementation of Ignite Reading’s one-to-one virtual tutoring program across a portfolio of district and school partners • Lead district and school onboarding, including project planning, onboarding meetings, best-practice sharing, webinars, virtual small-group meetings, and Knowledge Base content • Collaborate with Partnerships, Academics, Customer Experience, Product, and Data teams to ensure smooth transitions and a high-quality customer experience • Track KPIs including first-day attendance, on-time launch, renewal rate, and expansion seats • Maintain complete and accurate data in Ignite Reading systems and HubSpot, including renewal and expansion pipeline data • Serve as the primary day-to-day contact for school and district leaders • Build partner relationships and provide responsive support • Lead impact meetings and check-ins aligned with partner goals and student outcomes • Use AI systems to automate attendance communications, reminders, personalized follow-ups, analytics, and broader client outreach • Own renewals from readiness conversations through signed agreements • Identify and close in-year expansion opportunities involving students, grades, or schools • Identify renewal risks and lead mitigation plans • Monitor student progress using dashboards and data • Collaborate with Academic and Tutor Operations teams to address instructional concerns • Analyze survey, partner feedback, attendance, implementation, and student progress data • Recommend targeted literacy resources and instructional strategies to build reading automaticity • Tailor data reviews and consultative meetings for teachers, interventionists, district leaders, and funders • Document and share implementation best practices and success stories • Support scalable partner-facing resources and tools • Participate in internal learning experiences and develop instructional and partnership expertise

🎯 Requirements

• 2+ years of experience in literacy instruction, coaching, or school-based support roles • Familiarity with foundational literacy skills and instructional best practices • Strong communication and organizational skills • Comfort using Google Workspace and Zoom • Ability to manage multiple accounts and deadlines with strong follow-through • Experience working with diverse learners and communities • Experience in account management, renewals, or growing existing customer relationships preferred • Comfort discussing budgets, funding, and seat counts with school and district leaders • Experience using a CRM such as HubSpot is a plus • Previous experience supporting schools, districts, or educational programs preferred • Experience directly supporting K–3 foundational reading • Must not require an international phone number for application • Work authorization/immigration sponsorship status is asked during application

🏖️ Benefits

• Employee Stock Options • Medical, Dental, and Vision plans (80% employee coverage, 70% dependent coverage) • Short-term Disability (100% employer paid) • 401(k) retirement plans with company contribution • 12-weeks paid parental leave • Unlimited vacation days • 12 paid holidays • Technology Stipend • Wellness Stipend • Voluntary Life Insurance • Professional Development Stipend • Virtual organization • Internal learning experiences • Potential advancement into Strategic-level roles