Customer Success Manager

🔥 2 minutes ago

🏈 Alabama, Arizona, +19 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $60k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CommandLink

WebsiteLinkedInAll Job Openings

201 - 500 employees

📡 Telecommunications

☁️ SaaS

🔐 Security

Telecommunications • SaaS • Security

CommandLink is a company that offers a unified platform for managing IT networks and security services. Their platform integrates network design, deployment, and management, including SD-WAN, SASE, cloud phone systems, and collaboration services. CommandLink focuses on enhancing IT infrastructure by providing advanced security features and centralized control through their proprietary ITSM (IT Service Management) solution. With services such as analytics, monitoring, alerting, and support, CommandLink aims to streamline IT operations and improve organizational efficiency. Their solutions are designed to cater to the IT needs of large enterprises globally, emphasizing security and high performance with guaranteed uptime.

📋 Description

• Focus on business development and customer retention through consistent customer contact, QBRs, and management of a base of CommandLink customers • Maximize customer experience, grow the business through upgrades and product cross-selling, and maintain low customer churn • Cultivate a broad understanding of CommandLink’s products, technology, software, and support methodology • Use proprietary software tools to maintain regular customer communication, track technology initiatives, and grow partnerships with mid-market and enterprise customers • Serve as a trusted point of contact for assigned customers’ questions and action items • Respond quickly and communicate effectively throughout the customer lifecycle • Implement strategic initiatives to identify product cross-selling opportunities and collaborate with resources through the sales cycle to win additional business • Manage CRM, quote tool, sales play automation tool, and KPI dashboards to achieve metrics • Support company culture and take on additional responsibilities and projects as needed

🎯 Requirements

• 4-year college degree, or experience commensurate with a degree • Quantifiable track record of success in enterprise customer account success management over a customer life-cycle of deployment, installation, upsell, and retention/renewal • 3-5+ years’ experience selling Cloud Communications (UCaaS, CCaaS, SIP, Teams), SD-WAN, Security, Network and Internet Service, Managed Services and Software • Effectiveness and comfort interacting with a customer’s leadership team, including customer presentations, demonstrations, leading customer QBRs/MBRs, and driving webinar sessions for customer training and sales conversations • Strong Excel, MS Office, and general computer software skills • Negotiation skills • Self-motivated drive with zero outgoing call reluctance • Ability to meet deadlines and maintain composure under pressure • Proven ability to learn new skills, software tools, and tasks quickly • Proven ability to perform while exceeding sales and customer retention goals

🏖️ Benefits

• Room to grow at a high-growth company • An environment that celebrates ideas and innovation • Your work will have a tangible impact • Generous Medical, Dental, and Vision coverage for full-time employees • Flexible time off • 401k to help you save for the future • Fun events at cool locations • Free DoorDash lunches on Fridays • Employee referral bonuses • AI-assisted application review with human review of every application