Complex Claims Manager

🕒 6 days ago

🇨🇦 Canada – Remote

💵 $83k - $98k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 0%

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

✈️ Travel

📦 Logistics

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

Travel • Logistics • eCommerce

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Identify, investigate, and manage risk and mitigation strategies for complex and large-loss claims • Manage partners to influence prioritization, drive accountability, deliver improvements, and scale claims changes • Work with internal and external partners to improve claims operations • Manage emerging risks and threats while enabling business growth across markets • Identify intelligence and risk gaps and collaborate with Trust, Safety, third-party adjusters, Platform Product Management, Global Crisis Management, Community Support, Policy, Privacy, and Legal teams • Report at monthly, quarterly, and annual business reviews • Serve as a thought leader on how policy and product roadmaps affect risk mitigation • Engage in monthly or quarterly large-loss claim reviews with insurers • Manage insurer claim handling, coverage and relationship issues, and material reserve changes • Craft resolution plans and drive carriers or TPAs to resolve complex and large-loss claims • Partner with Legal, Global Crisis Management, Trust, brokers, insurers, outside counsel, and TPAs on complex claim resolution • Oversee performance and results of insurance carriers and partners worldwide for complex claims • Mentor L6 and L7 Host Damage Protection and Host Liability Protection Specialists • Manage claims affecting Airbnb financials and the captive • Collaborate with AirCover Operations, Legal, Trust, and Community Support Safety teams to improve claim handling • Ensure compliance with company policies, procedures, and legal requirements • Simplify complex claims, data, business, and process information when mentoring others

🎯 Requirements

• 10+ years of Insurance Claims Coverage and Litigation experience, with an emphasis on liability and property • Excellent analytical and problem-solving skills • Strong knowledge of complex claims resolution techniques, investigative methodologies, and related legal aspects • Strong verbal and written communication skills • Ability to analyze large data sets and draw reasonable conclusions • Proven ability to collaborate across disciplines, regions, and seniority levels • Strong negotiating skills • Experience resolving complex disputes with internal stakeholders and/or third-party providers • Strong Insurance Policy experience • Demonstrated ability to identify and resolve issues through effective problem-solving skills • Proven ability to negotiate skillfully in difficult situations • BA/BS degree in business or a technical field preferred • Deep technical claim, legal, and risk knowledge • Knowledge of Casualty and Property Insurance Policies and Claims preferred • Knowledge of legal and claims complexities in North America, LATAM, and EMEA preferred • Strong regulatory experience • Ability to be on call and/or work weekends and evenings • Ability to work cross-functionally with Community Support, Platform Product, Finance, Legal, and Data Science leaders • Understanding of Captive Insurance preferred • Understanding of FINC claims preferred • Must live in Ontario, British Columbia, Quebec, or Saskatchewan, or another province where Airbnb Canada, Inc. has a registered entity

🏖️ Benefits

• Bonus eligibility • Equity eligibility • Health and other benefits • Employee Travel Credits • Remote-eligible work arrangement • Occasional work at an Airbnb office or attendance at offsites, as agreed with the manager