Market Associate

🔥 0 minutes ago

🏖️ New Jersey, New York, +4 more states – Remote

🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $88k - $103k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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This company has sponsored H1B visas in the past.

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

✈️ Travel

📦 Logistics

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

Travel • Logistics • eCommerce

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb. • Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality. • Secure availability over high compression dates, ensuring hosts maximize their revenue potential. • Educate hosts on product updates and policy changes, while channeling their feedback to internal teams. • Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform. • Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success. • Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs. • Support Market Managers in delivering one-to-many education programs, including webinars and scaled email communication. • Help hosts maintain best-in-class hospitality standards for an excellent guest experience.

🎯 Requirements

• 3+ years of experience in new sales, account management, or partner support • 2+ years of hospitality/travel industry experience (nice to have) • Strong time management and prioritization skills, with the ability to manage multiple accounts effectively • Proven experience working a book of business and driving engagement and growth through proactive account management • Highly goal-driven, with a strong bias for action and persistence in the face of challenges • Excellent communication and presentation skills, including phone, email, and in-person engagement • Proficiency in CRM tools, particularly working with leads and opportunities • Salesforce experience is a plus

🏖️ Benefits

• Eligible for bonus • Equity • Benefits • Employee Travel Credits • Disability-inclusive application and interview process • Reasonable accommodation for candidates with disabilities