Program Manager

🕒 May 20

🇺🇸 United States – Remote

💵 $156k - $193k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

✈️ Travel

📦 Logistics

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

Travel • Logistics • eCommerce

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Implement large-scale, cross-functional, and cross-platform programs supporting Community Support and Airbnb strategic goals • Bridge Community Support, Marketing, Creative, Product/Platform, Design, Engineering, Policy, and Communications teams • Scope, plan, execute, and launch initiatives for Airbnb products, hosts, and guests • Lead complex cross-functional teams and manage multiple programs simultaneously • Collaborate with executive leadership on strategic alignment, project status, and expectations • Develop and execute program plans and schedules against target performance metrics • Anticipate and navigate obstacles and negotiate changes with stakeholders from concept through launch • Assess business and organizational risk and recommend trade-offs • Track and measure outcomes, adapting based on results and failures • Champion CS Program Management Office ways of working and transparency • Produce and revise executive-ready documents and presentations

🎯 Requirements

• Bachelor's Degree or equivalent experience, preferably in related field; MBA or Masters preferred • 8+ years of broad experience in customer service across contact center operations, digital support, and contact center technology • Experience managing and executing large, complex, cross-functional projects, ideally in a contact center and/or customer service environment • Understanding of technology use cases in customer service and contact centers • Experience creating detailed project plans and business cases showing measurable program impact, progress, and execution • Ability to create compelling presentations and storytelling for executives • Experience interacting with and influencing senior executive leadership • Proven ability to pivot and deal with ambiguous situations resulting in a structured outcome • Exceptional collaboration, partnership, and influencing skills; ability to work globally across multiple locations and time zones to drive consensus

🏖️ Benefits

• Bonus eligibility • Equity eligibility • Benefits • Employee Travel Credits • Occasional work at an Airbnb office or attendance at offsites, as agreed with the manager • Disability-inclusive application and interview accommodations