Senior Manager, Content & Knowledge Architecture

🔥 15 hours ago

🏄 California, Oregon, +1 more states – Remote

🏄 California – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $196k - $245k / year

⏰ Full Time

🟠 Senior

👨🏼‍💻 Content Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

✈️ Travel

📦 Logistics

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

Travel • Logistics • eCommerce

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Define and champion the evolving discipline of content engineering within CKM • Establish standards for how knowledge is structured, stored, and delivered across surfaces and applications • Own the roadmap for metadata, taxonomy, and information architecture • Partner with Product and Engineering to define and prioritize tooling investment • Establish governance frameworks and quality checks in content workflows • Define metrics and reporting for content health, coverage, performance, and authoring efficiency • Steer cross-functional coordination aligning CKM content with product launches and business needs • Lead and develop managers and senior team members • Make hiring, calibration, promotion, and succession-planning decisions • Define roles and ownership across taxonomy and ontology, tooling and AI-focused optimization, and content operations planning • Set priorities and allocate resources and capacity across programs and roadmap • Coach managers on team design and career development • Build strategic relationships with senior leaders across Product, Engineering, Analytics, and Design • Champion technical and data fluency, editorial and operational excellence, and continuous improvement

🎯 Requirements

• 12+ years of progressive experience in content strategy, content operations, or knowledge management, including substantial experience with content systems, taxonomy, and/or information architecture at scale • 5+ years of managing managers, with a track record of developing high-performing, distributed teams and steering them toward a shared strategy and standard • Hands-on experience owning talent decisions, including hiring, performance management, calibration, and succession planning • Advanced degree in a relevant discipline (Computer Science, Information Science, Technical Writing, or similar) — or equivalent practical experience • Deep expertise in content strategy, knowledge management, and information architecture • Demonstrated understanding of AI/ML applications in content operations • Expert knowledge of content management systems and authoring tooling • Practical experience with AI-powered content optimization • Comfort partnering directly with engineers on system architecture, data structures, and retrieval mechanics; deep technical fluency is essential • Ability to execute at scale across distinct disciplines • Highly developed executive presence and ability to build and present business cases to VP/C-level stakeholders • Proven ability to steer and shape the work of multiple related teams and their leaders • Proven people leadership, including hiring, developing, and retaining senior talent • Ability to lead established teams through change • Experience in customer support, contact center operations, or a similar global service organization is a plus

🏖️ Benefits

• Bonus eligibility • Equity eligibility • Benefits • Employee Travel Credits • Disability accommodations throughout the recruitment process