Staff Advanced Analytics, Community Blueprint, Quality

🕒 September 16

🇺🇸 United States – Remote

💵 $180k - $221k / year

⏰ Full Time

🔴 Lead

👫 Community Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

✈️ Travel

📦 Logistics

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

Travel • Logistics • eCommerce

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Conduct strategic deep dives into customer experience drivers such as cleanliness, check-in, and communication • Identify symptoms, diagnose root causes, and recommend interventions • Design, execute, and analyze A/B tests and quasi-experiments • Build and apply causal inference frameworks to estimate the impact of product, policy, and operational changes • Leverage LLMs and AI-assisted analytics to extract structured insights from unstructured data and scale root-cause taxonomy generation across millions of trips • Develop and validate metrics and dimensions that monitor customer experience health and surface emerging quality issues • Build and maintain queries, dashboards, and readouts for stakeholder self-service • Partner with Product, Engineering, Data Science, Data Engineering, and Advanced Analytics teams on methodology, assumptions, and interpretation • Translate complex analyses into clear recommendations for senior leadership • Own end-to-end work from problem framing through leadership-ready recommendations

🎯 Requirements

• 10+ years of experience in advanced analytics, data science, or applied quantitative analysis; industry experience required • Strong hands-on expertise in SQL and at least one programming language (Python or R) • Proven experience designing and analyzing A/B experiments and applying statistical methods to real-world product problems • Experience with causal inference techniques, including diff-in-diff, synthetic controls, and propensity scoring • Hands-on experience with AI-assisted analytics workflows, including Claude, ChatGPT, internal LLM agents, prompt engineering, structured extraction from unstructured text, and using LLMs as classifiers or judges • Experience building metrics end-to-end, including definitions, validation, and implementation in data pipelines • Strong analytical judgment and ability to balance rigor with speed and communicate tradeoffs • Excellent communication skills with experience presenting to senior, non-technical audiences • Ability to operate independently, manage multiple priorities, and deliver against agreed timelines • Experience in marketplace, product analytics, customer experience, or trust & safety contexts strongly preferred

🏖️ Benefits

• Bonus eligibility • Equity eligibility • Benefits • Employee Travel Credits • Remote work eligibility • Occasional work at an Airbnb office or attendance at offsites, as agreed with the manager • Reasonable accommodations throughout the recruitment process for applicants with disabilities

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