Key Account Manager

🕒 April 8

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Aircall

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

💰 Venture Round on 2022-02

Telecommunications • SaaS • Enterprise

Aircall is a leading provider of cloud-based call center software, designed to streamline business phone communications for companies of all sizes. With innovative features like AI-powered conversation intelligence, smart call routing, and seamless integration with over 100 applications including major CRMs like Salesforce and HubSpot, Aircall enhances team productivity and customer interaction. The platform supports VoIP technology for virtual call center operations, eliminating the need for hardware and allowing for remote work. Trusted by over 19,000 companies worldwide, Aircall caters to various industries such as education, finance, and healthcare, offering a reliable and scalable solution for modern customer communication needs.

📋 Description

• Be responsible for a portfolio of 25-35 Key (VIP) accounts in NA ( 'logo' brands and midmarket businesses) • Ensure customer growth, adoption, satisfaction and retention • Proactively monitor account activity, consolidate, deliver and help implement best practices for your customers • Help your customers manage the change that is involved in making new technologies successful • Develop strong networks with your customers with multiple key decision makers and Aircall champions • Handle contract renegotiations and mitigate risks • Delve into and understand your customer's specificities (industry, locations, etc) • Work closely with Solutions Engineers and partners to meet customer goals and identify business opportunities • Work within our integration ecosystem to help customers integrate Aircall into their existing software stack and maximize value and stickiness • Organize quarterly on-site visits whenever possible • Drive and improve the segment’s strategy for NA • Become a key contributor and referent within the Success team for advanced needs • Develop new ways to increase customer satisfaction • Contribute to the constant improvement of our processes, best practices, and tools • Gather customer product feedback to help shape and define the product roadmap • Bring in new ideas to delight our customers

🎯 Requirements

• Outstanding written and verbal communication skills in English. And Spanish proficiency strongly preferred for this role. • You have 5 or more years of experience and expertise in Customer Success or Account Management • You have a previous experience in the telecom industry or account management experience with Enterprise / SaaS solutions • You are a strong communicator with excellent verbal and written communication skills • You’re comfortable handling and structuring complex projects involving multiple decision makers (from C-level, VP, and Director-level contacts, to the end-users of the softwares) • You’re comfortable with building and delivering data-driven recommendations • You have great presentation skills and the ability to explain technical concepts in an easy to understand and structured manner • You have strong interpersonal skills, experience building strong relationships, and a passion for consistently providing a great customer experience • You have a track record of meeting and exceeding account growth targets/KPIs on a consistent basis • You’re confident in managing and completing tasks and issues in a fast-paced, international environment • You have experience using Salesforce, CRMs and Google suite.

🏖️ Benefits

• Medical, dental, and vision insurance is 100% covered • 401k plan with company matching! • Unlimited PTO — take the time you need to come to work feeling great! • Wellness, commuter, and childcare reimbursements • Generous parental leave policy