Airframe
2 - 10 employees
🤖 Artificial Intelligence
💼 Consulting
🤝 B2B
Artificial Intelligence • Consulting • B2B
Airframe is an AI-focused consultancy that helps leaders determine where AI can improve how work gets done, then designs and builds the AI agents, workflows, and systems their teams need. They work alongside client teams to trace decisions, handoffs, exceptions, and existing systems to identify opportunities for automation and where humans should retain judgment. Airframe designs and tests agents and workflows with the people who will use them, emphasizing practical deployment of AI into operational processes.
Customer Support Software Expert – Contractor
Job not on LinkedIn
🔥 1 hour ago
🇺🇸 United States – Remote
💵 $100 - $150 / hour
⏳ Contract/Temporary
🟡 Mid-level
🟠 Senior
💝 Customer Support
👻 Ghost score 0%
Where this job comes from
Posted on Airframe's careers page, not through a job board
First seen by Remote Rocketship 1 hour ago
Airframe
2 - 10 employees
🤖 Artificial Intelligence
💼 Consulting
🤝 B2B
Artificial Intelligence • Consulting • B2B
Airframe is an AI-focused consultancy that helps leaders determine where AI can improve how work gets done, then designs and builds the AI agents, workflows, and systems their teams need. They work alongside client teams to trace decisions, handoffs, exceptions, and existing systems to identify opportunities for automation and where humans should retain judgment. Airframe designs and tests agents and workflows with the people who will use them, emphasizing practical deployment of AI into operational processes.
📋 Description
• Participate in structured discovery interviews to share perspectives on Support software vendors, tech stack integration, and vendor management • Provide context on enterprise software evaluation, including scoring criteria, must-haves, nice-to-haves, and procurement cycles • Act as a product advisor for the Airframe platform • Review Airframe’s agentic AI workflows and provide critical feedback • Help ensure the product aligns with the real-world needs of modern Support leaders
🎯 Requirements
• Current tenure as a Head of, or Director in Customer Support or CX • Experience managing a complex support organization • Experience overseeing a multi-layered tech stack • Proven ability to design AI and automation strategies • Strong interest in Customer Support software and optimizations • Independent Contractor (1099) classification
🏖️ Benefits
• Flexible contractor/advisory commitment of 2–3 hours • Compensation of $100–$150/hour
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