Professional Services Coordinator

🔥 48 minutes ago

🇺🇸 United States – Remote

💵 $75k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 5%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

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AIRS Medical

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

AIRS Medical is a company specializing in innovative MRI solutions with its flagship product SwiftMR™, which leverages artificial intelligence and robotics to enhance MRI scan speed and accuracy. Their technology is FDA 510(k)-cleared, allowing substantial reductions in scan time while maintaining high-quality imaging. AIRS Medical has proven its prowess in the fastMRI Challenges, enhancing accelerated brain scans. The company is at the forefront of improving MRI diagnostics through deep learning-based image reconstruction, actively contributing to the field of preventative healthcare. Headquartered in South Korea, AIRS Medical is extending its influence globally, providing solutions that significantly advance MRI efficiency and diagnostic performance.

📋 Description

• Schedule kickoff calls after contract signature and gather site details, including equipment, network contacts, PACS and RIS systems, and go-live targets • Track implementation tasks with customer IT, including security questionnaires, network and DICOM routing, server or VM provisioning, VPN and remote access, and PACS integration • Coordinate with third-party vendors when configuration changes require their involvement • Keep go-live dates current and raise blockers with the Technical Implementation lead • Run the handoff from Technical Implementation to Clinical Applications • Schedule remote sessions and on-site visits across the Clinical Applications team and establish recurring customer cadences • Coordinate site access for field visits and ensure key customer personnel participate • Track engagements through Baseline, Build, Validate and Prove • Provide Presales with implementation timelines and team-capacity visibility • Share monthly engagement summaries and day 30, 60 and 90 results with Customer Success • Flag at-risk engagements, including stalled sign-offs, low hour balances and slipping go-lives • Track customer sign-offs and validation checklists • Track prepaid remote hours and on-site days and alert Customer Success and Sales when balances are low or near expiration • Prepare quotes and statements of work using approved pricing and templates and route agreements for signature • Log billable time and provide completed work to Finance for invoicing • Keep implementation projects, services engagements, hours and milestones current in Salesforce • Serve as the first point of contact for customer scheduling and logistics questions • Send kickoff packets, pre-visit checklists, session confirmations and post-visit summaries

🎯 Requirements

• Bachelor's degree in business, operations, healthcare administration, IT or a related field, or equivalent experience • 0 to 3 years in project coordination, implementation, services operations or customer operations • Healthcare IT, imaging or field service experience is a plus • Basic familiarity with hospital IT concepts such as PACS, DICOM, VPN and security reviews is helpful • Comfort with Salesforce or a similar CRM, project tracking tools and spreadsheets • Clinical or MRI experience is not required • Ability to run many site projects at once across two teams, customer IT departments and time zones • Ability to write clear updates for different audiences • Attention to detail in timelines, hour balances and contract terms • Ability to identify stalled security reviews or missing sign-offs and drive them forward

🏖️ Benefits

• Work alongside a global and diverse team • Flexible and remote-friendly work environment • Opportunities for professional growth and development • Meaningful work that improves healthcare outcomes • A culture built on ownership, collaboration, and continuous learning • The opportunity to make a measurable impact in a fast-growing company

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