Operations Specialist I, Lifesciences

🔥 16 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $20 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Airspace

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

🏭 Manufacturing

🍽️ Food & Beverage

Healthcare • Manufacturing • Food & Beverage

Airspace is a logistics platform company specializing in time-critical shipping solutions. Leveraging AI-powered routing and dispatching technology, Airspace offers an integrated service for real-time shipment tracking and delay resolution, ensuring precision, speed, and efficiency. With services ranging from next flight out and on-demand ground to charter deliveries, Airspace caters to diverse shipping needs, including specialty services for industries such as aerospace, healthcare, and life sciences. The platform is acclaimed for its transparency, unrivaled delivery speed, and operational control, helping companies save time and improve supply chain effectiveness.

📋 Description

• Set up new orders containing time-sensitive commodities according to standard work practices and client-specific SOPs • Confirm job milestones are completed correctly and on time • Navigate and interpret airline booking and tracking websites • Follow process and communication standards across multiple platforms • Stay independently informed by reviewing company-platform communications • Provide customers with proactive verbal and written updates about delays, issues, and order status • Look ahead to weather and traffic conditions and offer alternative solutions to meet or beat delivery times • Escalate issues early and appropriately • Update, manage, and change airway bills • Source driver coverage for order segments • Request or deny additional driver incentives when necessary • Apply training and knowledge to resolve common and uncommon issues • Follow escalation procedures and senior team guidance • Handle inbound and outbound email, phone, and text communications • Place orders for customers unable to use the online portal • Identify and resolve issues from calls, texts, and emails • Resolve cross-sector phone calls • Meet minimum performance metrics and customer service standards

🎯 Requirements

• Ability to rapidly move from one critical task to another • Ability to accurately confirm job milestones are completed correctly and on time • Ability to navigate and interpret airline booking and tracking websites • Ability to follow process and communication standards across multiple platforms • Ability to professionally relay delays, issues, and updates through verbal and written communication • Ability to update, manage, and/or change airway bills using initial or tenured training • Ability to source driver coverage for any segment of an order • Ability to use situational awareness to request or deny additional driver incentives when necessary • Ability to apply training and tenured knowledge to find solutions to common or uncommon issues • Ability to meet minimum metric requirements and customer service standards for an entry-level position • Ability to timely acknowledge and act on email, phone, and text requests • Ability to meet minimum phone availability and acceptance metrics • Participation in the E-Verify program for all locations

🏖️ Benefits

• High-quality health, vision, and dental care plan options • 401K company contribution program • Professional learning and training reimbursements • Hybrid or fully remote work flexibility