Global Clinical Operations Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏥 Clinical Operations

👻 Ghost score 10%

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Airvet

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🏥 Healthcare

🤝 B2B

👥 HR Tech

💰 $11M Series B - Airvet on 2025-03

Healthcare • B2B • HR Tech

Airvet is a platform that provides on-demand, 24/7 virtual veterinary care and a suite of pet benefits for employers and pet parents. Launched in 2018, Airvet connects pet families with licensed veterinarians and offers virtual consultations, an online pharmacy, in-person care partnerships, wellness plans, family sharing, multilingual support, and complementary insurance/benefit products. The company focuses on delivering a corporate benefit that reduces employee absenteeism and out-of-pocket pet care costs, targeting HR teams and enterprises with turnkey implementation, reporting, and SOC 2 Type II compliance. Airvet positions itself as an HR-facing pet care solution that improves employee wellbeing, financial savings, and productivity while serving pet parents directly through telehealth services.

📋 Description

• Lead Airvet’s domestic and global clinical operations • Manage the distributed veterinary network • Drive scalable systems, measurable performance outcomes, and high-quality care delivery • Partner cross-functionally to execute strategic initiatives on time and on budget • Own performance metrics and operational KPIs with Data, Finance, and Analytics • Lead global expansion initiatives including legal compliance and research, product launch, veterinary recruitment, and appointment scheduling • Define and implement the domestic and global clinical roadmap • Lead quarterly global operational initiatives and structured operational experiments • Document and operationalize post-experiment implementation plans • Identify technical and operational enhancements for clinical teams • Establish global quality control standards, monitoring frameworks, and coaching systems • Build relationships with veterinarians and clinical teams domestically and globally • Lead domestic and global demo on-demand call initiatives for sales and go-to-market efforts • Develop and scale a globally engaged clinician network • Design clinician re-engagement strategies • Provide operational insight to Product and Engineering • Manage global visit volume surges across video and chat • Lead root cause analysis and data-driven corrective actions • Standardize, document, and continuously improve global workflows

🎯 Requirements

• Proven experience leading distributed or global operational teams • Strong project management skills with the ability to prioritize and execute at scale • Demonstrated ability to break complex initiatives into executable phases • Analytical rigor — use data to identify trends, test hypotheses, and drive decisions • High attention to detail and operational discipline • Exceptional stakeholder communication across clinical, technical, and executive audiences • Experience working cross-functionally in high-growth, fast-paced technology environments • Comfort managing remote teams and international stakeholders

🏖️ Benefits

• Competitive salary and commission structure • Stock options • Medical, Dental, and Vision coverage, including Dependents • Flexible Spending and Health Savings Accounts • Telemedicine and Employee Assistance Program (EAP) • Life and AD&D policies • Unlimited Discretionary Time off • Paid holidays • Flexible time off approach • Los Angeles-based and Remote Work team • 401K Retirement Plan through Human Interest (Employee contribution - Not matched currently) • Access to Airvet as a benefit • Monthly stipend for work-from-home • Annual Educational reimbursement program

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