Operations and Maintenance Technician – Azure Landing Zone, Azure Virtual Desktop

🔥 43 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $102k - $154k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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AIS (Applied Information Sciences)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1982

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

AIS (Applied Information Sciences) is a mission-focused and outcome-oriented organization that specializes in AI and automation, cloud adoption, application innovation, and data and analytics. As a leading Microsoft partner, AIS helps transform businesses and solve complex problems with its expertise in cloud solutions, infrastructure, and application development. They cater to various industries, including commercial, financial services and insurance, healthcare and life sciences, energy and utilities, and government sectors. With their advanced data solutions and cloud capabilities, AIS guides businesses in their digital transformation journeys while improving productivity and unlocking new opportunities for growth.

📋 Description

• Support the operation and maintenance of Azure Landing Zone components, including management groups, subscriptions, policies, RBAC, and networking constructs • Monitor platform health, configuration compliance, and resource performance across Azure environments • Administer core Azure infrastructure services, including virtual networks, network security groups, route tables, storage accounts, key vaults, backup, monitoring, and resource locks • Perform validation checks, configuration updates, patch coordination, log review, and issue remediation • Support Azure governance and security controls through Azure Policy, tagging standards, and operational guardrails • Assist with incident response, root cause analysis, and problem resolution • Maintain operational documentation, runbooks, asset inventories, and support procedures • Support Azure Virtual Desktop host pools, session hosts, application groups, workspaces, FSLogix profiles, and user access configurations • Monitor AVD service health, user session performance, host availability, and capacity utilization • Troubleshoot connectivity, session reliability, login delays, profile container, and application delivery issues • Assist with session host provisioning, image updates, scaling, and maintenance • Respond to incidents, service requests, and operational alerts within defined service levels • Execute approved changes according to change management procedures and maintenance windows • Coordinate with engineering, architecture, security, and service desk teams • Document incidents, recurring issues, corrective actions, and operational activities

🎯 Requirements

• 3–6 years of IT infrastructure, cloud operations, or end-user computing support experience • Microsoft Certified: Azure Administrator Associate certification • Microsoft Certified: Azure Virtual Desktop Specialty certification • Hands-on experience supporting Microsoft Azure infrastructure in an operational environment • Experience supporting Azure Virtual Desktop or other enterprise virtual desktop technologies • Familiarity with Azure virtual machines, networking, storage, monitoring, identity integration, and backup/recovery • Working knowledge of Azure governance concepts, including subscriptions, RBAC, policies, and resource organization • Experience with Azure Monitor, Log Analytics, and service health dashboards • Understanding of incident, problem, and change management practices in an enterprise IT environment • Ability to follow operational runbooks and standard operating procedures • Strong troubleshooting, documentation, and communication skills • US Citizenship required

🏖️ Benefits

• Employee ownership • Access to resources, training, and mentorship for professional growth • Inclusive workplace culture • Mission-driven work • Competitive and fair compensation

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