Operations and Maintenance Technician – Azure Landing Zone, Azure Virtual Desktop

🔥 1 minute ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $102k - $154k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AIS (Applied Information Sciences)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1982

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

AIS (Applied Information Sciences) is a mission-focused and outcome-oriented organization that specializes in AI and automation, cloud adoption, application innovation, and data and analytics. As a leading Microsoft partner, AIS helps transform businesses and solve complex problems with its expertise in cloud solutions, infrastructure, and application development. They cater to various industries, including commercial, financial services and insurance, healthcare and life sciences, energy and utilities, and government sectors. With their advanced data solutions and cloud capabilities, AIS guides businesses in their digital transformation journeys while improving productivity and unlocking new opportunities for growth.

📋 Description

• Support the ongoing operation and maintenance of Azure Landing Zone components, including management groups, subscriptions, policies, RBAC, and networking constructs • Monitor platform health, configuration compliance, and resource performance across Azure environments • Administer core Azure infrastructure services including virtual networks, network security groups, route tables, storage accounts, key vaults, backup, monitoring, and resource locks • Perform validation checks, configuration updates, patch coordination, log review, and issue remediation • Enforce governance and security controls through Azure Policy, tagging standards, and operational guardrails • Assist with incident response, root cause analysis, and problem resolution for Azure platform issues • Maintain operational documentation, runbooks, asset inventories, and support procedures • Support Azure Virtual Desktop host pools, session hosts, application groups, workspaces, FSLogix profiles, and user access configurations • Monitor AVD service health, user session performance, host availability, and capacity utilization • Troubleshoot connectivity, session reliability, login delays, profile container, and application delivery issues • Assist with session host provisioning, image updates, scaling, and maintenance • Coordinate with identity, networking, storage, and endpoint management teams • Participate in testing and validation of AVD changes and operational improvements • Respond to incidents, service requests, and operational alerts within defined service levels • Participate in troubleshooting bridge calls and support escalations • Execute approved changes according to change management procedures and maintenance windows • Identify recurring issues and contribute to problem management and continuous service improvement • Coordinate with engineering, architecture, security, and service desk teams • Provide after-action documentation and operational reporting • Investigate AVD user login or session performance issues • Review Azure monitoring alerts and take corrective action • Support subscription and policy compliance checks • Maintain host pool health and coordinate session host updates • Document incidents, recurring issues, and corrective actions • Assist with scheduled maintenance and operational readiness activities

🎯 Requirements

• 3–6 years of IT infrastructure, cloud operations, or end-user computing support experience • Microsoft Certified: Azure Administrator Associate • Microsoft Certified: Azure Virtual Desktop Specialty • Hands-on experience supporting Microsoft Azure infrastructure in an operational environment • Experience supporting Azure Virtual Desktop or other enterprise virtual desktop technologies • Familiarity with Azure core services including virtual machines, networking, storage, monitoring, identity integration, and backup/recovery • Working knowledge of Azure governance concepts including subscriptions, RBAC, policies, and resource organization • Experience with Azure Monitor, Log Analytics, and service health dashboards • Understanding of incident, problem, and change management practices in an enterprise IT environment • Ability to follow operational runbooks and standard operating procedures while exercising sound technical judgment • Strong troubleshooting, documentation, and communication skills • US Citizenship required • Preferred: Experience supporting enterprise Azure Landing Zone implementations • Preferred: Experience with FSLogix, Microsoft Entra ID, hybrid identity, and profile/container troubleshooting • Preferred: Familiarity with Intune, endpoint configuration, and identity/access dependencies related to AVD • Preferred: Exposure to PowerShell, ARM, Bicep, or Terraform • Preferred: Experience in regulated or security-sensitive environments

🏖️ Benefits

• Employee ownership • Access to resources, training, and mentorship for professional growth • Inclusive culture • Mission-driven work • Competitive and fair compensation