Digital Payments Specialist

🔥 0 minutes ago

🏈 Alabama – Remote

🏈 Alabama – Remote

💵 $28 - $43 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alabama Credit Union

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1956

🏦 Banking

💸 Finance

💰 $18.5M Debt Financing - Alabama Credit Union on 2022-08

Banking • Finance

Alabama Credit Union is a member-owned financial cooperative serving individuals, families and small businesses in Alabama and North Florida. It provides retail banking products including checking and savings accounts, CDs, money markets and IRAs; consumer and commercial lending such as auto, mortgage, HELOC, student and small business loans; credit cards; online and mobile banking services; and financial education and community programs. The institution emphasizes local, member-focused service, community involvement and financial empowerment.

📋 Description

• Serve as the highest escalation point for digital payment channels, primarily loan payments and Skip-A-Pay via Alacriti, and secondarily P2P (Zelle), Bill Pay, and new account fundings (Clover and Plaid) • Serve as the main point of contact for Alabama Credit Union's payment vendors and maintain a monthly cadence with each vendor • Oversee day-to-day operations of Alacriti, including balancing daily batches with the accounting team, processing returned and disputed payments, overseeing the Skip-A-Pay program and its robotic process automation, and assisting with new payment development • Serve as backup to DPP for day-to-day operations of BillPay and new account funding channels (Clover and Plaid) • Support monthly meetings for Online Banking SMEs by training them on the use, function, and troubleshooting of Zelle and BillPay products • Assist the Fraud Department by investigating disputes and fraud claims related to ACU-originated payments • Recommend and restrict services for accounts designated as high risk • Track and monitor ACU losses from fraud, returns, and disputes

🎯 Requirements

• Three years to five years of similar or related experience • A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program • Excellent oral and written communication skills • Ability to comprehend and apply rules and guidelines appropriately within position • Professional presentation and ability to maintain productivity with little supervision • Self-motivation, eagerness to learn new information in a fast-paced environment, and adaptability • Ability to use a personal computer, MS Word, Excel, web and web-based applications • Keyboarding speed of 30 wpm • Ability to alphabetize and sort in numerical order • Attention to detail and good organizational and communication skills • Ability to change tasks quickly and efficiently and manage multiple conflicting priorities • Ability to sit, stand, walk, see, hear, reach, use gross and fine motor coordination, and occasionally lift and carry incidental items