Client Services Manager

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $90k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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Albert and Mackenzie

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

🤝 B2B

📋 Compliance

⚕️ Healthcare Insurance

B2B • Compliance • Healthcare Insurance

Albert and Mackenzie is a multi-state workers' compensation defense law firm that represents employers and insurers in California, Florida, and Georgia. The firm focuses on workers' compensation defense, including discrimination claims under §132a, serious and willful misconduct claims under §4553, walk-through settlements, and rating consultation. With numerous regional offices and a large team of attorneys and staff, Albert and Mackenzie emphasizes fast, tech-savvy, client-focused legal service for business and insurance clients.

📋 Description

• Serve as a day-to-day point of contact for clients and supporting ongoing communication and service needs • Coordinate logistics for client meetings, litigation reviews, and educational trainings/webinars • Track and manage action items, and follow-ups to ensure timely completion • Support implementation and adherence to client service instructions and reporting requirements • Act as a problem solver for any client service disruptions • Focuses on building a relationship at every “touch-point” • Act as a central point of contact for attorneys for client-related service needs and internal requests • Coordinate with internal departments (billing, calendaring, HR, IT, operations) to resolve issues impacting service delivery • Assist attorneys with administrative or operational needs tied to client expectations (reporting, presentations, data requests) • Support execution of client-specific initiatives, including presentations, training, settlement days and process rollouts • Assist in developing and maintaining client-facing materials such as reports, presentations, and status summaries • Monitor progress of ongoing projects and ensure alignment with timelines and expectations • Identify service gaps, communication breakdowns, or operational inefficiencies – act as a problem solver - escalate as needed • Proactively follow up on outstanding items to ensure resolution and client satisfaction • Maintain visibility into client activity to support consistency in service delivery across attorneys and offices

🎯 Requirements

• Bachelor’s degree preferred • 5+ years of experience in California workers’ compensation, including firm operations, claims adjusting, or client services • Highly organized with strong follow-up and project coordination skills • Excellent communication skills with the ability to work across legal and operational teams • Ability to manage multiple priorities in a deadline-driven environment • Proficiency in Microsoft Office (Outlook, Excel, PowerPoint) • Be willing to travel as needed for Conferences, claim reviews, networking events, etc

🏖️ Benefits

• Competitive compensation package • Discretionary bonus opportunities • Comprehensive benefits program • Medical insurance • Vision insurance • Short-term and long-term disability insurance • Life insurance • 401(k) retirement plan • Paid time off • Optional dental coverage